Natacha

The views and opinions on my social media pages are my own and do not represent those of any organisations I am involved with.

[Natacha @NatachaTagholm]

@SNCFVoyageurs as you have effectively cancelled the 17:20 train from Avignon TGV to Marseille how do we get a refund on our tickets. We have rebooked on a different train. The delayed 17:12. No one at the station wants to help.

[Natacha @NatachaTagholm]

@ucl pretty shocking grammar at #uclgrad ceremony. Bodes well for our future.

[Natacha @NatachaTagholm]

@CancunAirport has to be the biggest rip off airport in the world. Taxis down to the strip was about $100. Get an Uber which is about $20. The airport says they regulate taxis but it’s a scam to get you when you’re tired on arrival. Arrival is so chaotic. Luggage takes ages.

[Natacha @NatachaTagholm]

@BUC_Airports what is going on. Broken lifts. Security queues horrendous. Nightmare experience

[Natacha @NatachaTagholm]

Luggage in the aisles as no luggage space. No train manager. Treating pax like cattle.

[Natacha @NatachaTagholm]

@gwrhelp Three carriages from Portsmouth to Cardiff via Salisbury on solstice weekend. Not very zen to make people stand in carriages with no air conditioning. Train delayed due to volume of pax. Great planning!! Not!!

[Natacha @NatachaTagholm]

@SWR_Commuter Really frustrating. On a train from Portsmouth to Waterloo and no tables to work on. #wastedtime #eagles

[Natacha @NatachaTagholm]

@francesleach_ @GWRHelp Report this to your MP. @CrossCountryUK is under a government improvement plan and they are doing nothing to combat the overcrowding. They just don’t care. Staff just keep saying complain but no one listens. It’s a H&S issue.

[Natacha @NatachaTagholm]

@HarveyS93358222 @CrossCountryUK Frankly they should either put on more carriages or declassify all their trains as the first class service is non existent anyway.

[Natacha @NatachaTagholm]

@flicfisher81 @CrossCountryUK They always hide behind subject to availability so it means they can offer a mediocre service. If something isn’t available in Tesco, you don’t get charged for it. Leg room is very limited in first class due to lack of storage space and often crowded carriage. WiFi doesn’t work.

[Natacha @NatachaTagholm]

@FlyLoganair just wanted to say how brilliant your customer service is from the time we booked and needed to check leg room to baggage drop at Aberdeen and boarding. Thank you 🙏

[Natacha @NatachaTagholm]

@mitchell_hurd @CrossCountryUK Apparently they can do what they want as they hide behind ‘subject to availability’ and then remove the availability to try and make money in standard which they can’t do because of the overcrowding. It would be interesting to know how much then gets thrown away.

[Natacha @NatachaTagholm]

So it looks like @CrossCountryUK is no longer providing sandwiches in first class preferring to keep them for standard class who they can’t even get to due to overcrowding. Ten hour journey. No food.

[Natacha @NatachaTagholm]

@CrossCountryUK Yep you say that every single time. Generic responses. Inaction. Dismissal. Apathy. Disregard.

[Natacha @NatachaTagholm]

@CrossCountryUK Yesterday’s journey. I understand this is common practice now. Misadvertising on your website. Please don’t hide behind subject to availability. Four replenishment stops and not one sandwich in 500 miles.

[Natacha @NatachaTagholm]

@EastMidRailway first class team on 17:32 from Sheffield to London SP are amazing. No salads on board they got me one at Derby. It’s great that you have a non carb offer. Please thank them and your catering team for considering healthy eaters.

@CrossCountryUK it is possible.

[Natacha @NatachaTagholm]

Well @Iberia has officially overtaken @avianca as the worst airline in the world. Shocking customer service and no one from @Iberia at Quito airport will even have the courage to leave the comfort of their office to come and talk to me.

[Natacha @NatachaTagholm]

@enterprisecares not really caring. Order a specific vehicle with notice. Now want to deliver something completely different. Not helpful being dumped with a minibus to drive around the mountain passes of Cumbria. As usual the customer doesn’t matter. Every time it’s a battle.

[Natacha @NatachaTagholm]

Interesting to find out that 8.5 million people in the UK are #glutenfree Amazed how many places don’t cater for it.

[Natacha @NatachaTagholm]

@LarnacaAirport what chaos. Disabled people being left to their own devices. Absolutely shocked at the way they are treated.

Bag drop open comes up on sign and then takes 20 minutes to actually open.