@TUIUK After trying 3 different departments two of which were no help what so ever the third was very helpful and helped us come to a solution, 3rd time lucky I guess
@TUIUK have offered no clarity for our honeymoon and are getting large final payments and cancelling at the last minute. Our flights have changed and are now not suitable and @TUIUK will not allow us to amend the booking as the holiday is "going ahead". Disgraceful from @TUIUK