𝙽𝚊𝚣𝚒𝚊 👩🏻‍💻

Marketing Leader | Former @GoogleUK #DigitalGarage Trainer | #MarTech | #DemandGen | Foodie | Traveller | Views are my own

[𝙽𝚊𝚣𝚒𝚊 👩🏻‍💻 @Nazia_M]

@ZARA_Care hi need help with an order, can you respond to DM?

[𝙽𝚊𝚣𝚒𝚊 👩🏻‍💻 @Nazia_M]

@AmazonHelp As I have said already above, I already have responded but yet to receive an email that isn't automated or templated or has anything to do with my complaint

[𝙽𝚊𝚣𝚒𝚊 👩🏻‍💻 @Nazia_M]

@AmazonHelp I have already responded to the generic, templated response I had received from your team. Have not heard anything useful

[𝙽𝚊𝚣𝚒𝚊 👩🏻‍💻 @Nazia_M]

@danvk @AmazonHelp @shadow872580 Very true. Absolutely horrible customer service. Their delivery agent stole my parcel and they are not responding to any emails/messages/calls.

[𝙽𝚊𝚣𝚒𝚊 👩🏻‍💻 @Nazia_M]

@AmazonHelp Can someone please respond?

[𝙽𝚊𝚣𝚒𝚊 👩🏻‍💻 @Nazia_M]

@AmazonHelp one of your delivery guys have stolen my parcel and has marked it delivered this evening. It is IMPOSSIBLE to contact your customer service via the app or the website right now. How can I get any help?

[𝙽𝚊𝚣𝚒𝚊 👩🏻‍💻 @Nazia_M]

@AmazonHelp I still have not received a resolution. My order was delivered yesterday and a valuable item was stolen by your delivery driver and replaced by a pack of wipes. I have provided photographic and video evidence. Can you explain why it is taking this long to get an explanation?

[𝙽𝚊𝚣𝚒𝚊 👩🏻‍💻 @Nazia_M]

@AmazonHelp You do realise I need to speak to someone? I don't need your guides

[𝙽𝚊𝚣𝚒𝚊 👩🏻‍💻 @Nazia_M]

@Callum_McMullen @Deliveroo This happened to me too! Can't make it up! @Deliveroo just kept my money for items they didnt deliver and didn't give my money back. Had to claim it back via bank. How are these practices even allowed?! #poorcustomerservice

[𝙽𝚊𝚣𝚒𝚊 👩🏻‍💻 @Nazia_M]

@west2bon @Deliveroo This is just astounding! @Deliveroo just makes its own rules on consumer rights, it seems. I have faced similar issues with them recently when they refused refund on rotten grocery items sent to me. I had to claim the money back from my bank but they definitely lost my custom.

[𝙽𝚊𝚣𝚒𝚊 👩🏻‍💻 @Nazia_M]

@nextofficial i have been trying to get in touch with your customer service for 3 days but so far have not had a response. I tried DMing this account twice, again nothing. Can you confirm this is still a legit channel for you to pick up customer queries from?
#poorcustomerservice

[𝙽𝚊𝚣𝚒𝚊 👩🏻‍💻 @Nazia_M]

@Cullimore @LycaMobileForUK I have been emailing their CS team for weeks but have not received a single response back

[𝙽𝚊𝚣𝚒𝚊 👩🏻‍💻 @Nazia_M]

@LycaMobileForUK I am repeatedly emailing your support line but not receiving any responses! How can I get customer support?
#poorcustomersupport

[𝙽𝚊𝚣𝚒𝚊 👩🏻‍💻 @Nazia_M]

@SquarespaceHelp Done. Still no response

[𝙽𝚊𝚣𝚒𝚊 👩🏻‍💻 @Nazia_M]

@SquarespaceHelp @squarespace What is your current ETA to get back to urgent customer queries? Your online chat has not been working since yesterday and I have left several emails but no response at all.
#poorcustomerservice

[𝙽𝚊𝚣𝚒𝚊 👩🏻‍💻 @Nazia_M]

@CitizensAdvice @GOVUK surely this is illegal? How is @Uber_Support getting away with this? I see so many customers complaining about how they are being refused refunds on missing items. #poorcustomerservice

[𝙽𝚊𝚣𝚒𝚊 👩🏻‍💻 @Nazia_M]

Response I get from @Uber_Support after highlighting that I am missing almost 70% of my grocery order but been charged for all of them. At this point, I had also shared photographic evidence on the matter. So, they are just going to keep my money for items they didnt deliver.

[𝙽𝚊𝚣𝚒𝚊 👩🏻‍💻 @Nazia_M]

@vfsglobalcare can you respond to my dm?