Yesterday's campaign drew far more activity than we expected, and two things went wrong.
Some accounts were placed under compliance review. Our AML monitoring system, which runs in line with Nigerian anti-money laundering requirements, automatically flags unusual deposit patterns. The volume and timing of deposits triggered these controls on a number of accounts.
These are automated checks, not accusations. Every flagged account is being reviewed and reinstated as it clears. Several already have been. If yours is under review, you don't need to do anything.
Support was far slower than it should have been. Message volume exceeded what our team could handle and many of you waited too long for a reply. That's on us, and we're sorry. If you haven't heard back yet, your message hasn't been lost.
Thank you to everyone who chose Celia yesterday, and to those who stayed patient while we sorted it out. We're growing fast and learning where our systems need to be stronger.
We'll do better. ๐ค๐ค
@CeliaWallet Please look into this urgently The deposit is showing successfully in the account, but the funds cannot be traded, swapped, or withdrawn. Support has already been contacted multiple times without a clear solution.
User ID: nazeer5
Please provide a solution