Kristian Vidal

Chief Daughter Protector. SE Director @VMWare EUC. Aussie living in UK. Part time sportsman. @CheshamStags Player. Fast car zealot. Gadgets please!

[Kristian Vidal @Novacastle]

@OctopusEnergy Yes thank you. I just don’t know why I constantly have to go to these lengths to get any sort of response!? It’s not good enough!

[Kristian Vidal @Novacastle]

@OctopusEnergy @g__j - Hi Octopus me again, coming relay more grief as your CS seems to be on PTO. Looking for an update on my battery install (started in Feb). No comms since 14th April, no response for update request, now when formal complaint made via email, yep PTO. WTAF 🤦

[Kristian Vidal @Novacastle]

@OctopusEnergy what is it about your customer service that falls apart when it comes to getting solar and batteries?! Comms on the panels and battery was crap and now I can’t get anyone to speak to me about my battery install, but you will take my £500. Get your act together!

[Kristian Vidal @Novacastle]

@KatMerchant14 Tamarind Village Chang Mai and if you can Six Sense Resort Yao Noi

[Kristian Vidal @Novacastle]

@OctopusEnergy - if I’ve used you for my initial solar and battery install and I want to add an additional battery can I request this with your selves?

[Kristian Vidal @Novacastle]

@OctopusEnergy Thanks. Btw it’s Kristian

[Kristian Vidal @Novacastle]

@OctopusEnergy - 6 phone calls in total, no further down the line with getting an export tariff setup. Sent on wild goose chase. Beyond fed up dealing with this. It was being dealt with by solar team but that person has left. Going for call 7, I don’t have much hope

[Kristian Vidal @Novacastle]

Word of warning for anyone with a #Kia. If your alloys start delaminating due to defect @KiaUK will not honour their warranty. If you’re lucky customer services might do a “good will” gesture, but you pay labour. Is this a global policy @Kia_Worldwide?? #UKConsumerRights

[Kristian Vidal @Novacastle]

@OctoE_help @OctopusEnergy you might find this lot will be scamming your customers……just a heads up

[Kristian Vidal @Novacastle]

@OctopusEnergy what is the number to dial for your solar team when abroad? I need to find out why you’ve stuffed up my solar installation and email is taking to long.

[Kristian Vidal @Novacastle]

So assuming now that I’ve been caught up in the @Qantas data breach and I’m resident in the UK, they’ve got a big fat GDPR fine coming their way as well?

[Kristian Vidal @Novacastle]

@hertscc @DacorumBC I cannot believe neither of you have the foresight to offer people visiting from another country a way to have access disabled parking. Pointing figures at each to sort it out when neither of you can. #Disability #DisabilityAwareness #DisabilityRights

[Kristian Vidal @Novacastle]

@DacorumBC @hertscc Thanks Carley I did call that number and was told they couldn’t help me. Is there someone specific I should ask for?

[Kristian Vidal @Novacastle]

@DacorumBC @hertscc - which one of you can help me with making my mothers Australian blue disabled parking badge valid while she visits in the UK. Called both your departments who have told me it’s the others responsibility. Not very helpful.

[Kristian Vidal @Novacastle]

@NAB you need to review how you treat your elderly customers. 2 calls booked you never called my 80 yr old mother. All she wanted to was to sort out a new Credit card after my father passing. You created undue stress and anxiety due to quite frankly shit process.

[Kristian Vidal @Novacastle]

@Qantas would you like to explain why when changing my inbound flight date from SYD I need to pay for the outbound from LHR which I’m not changing….for £300?!? Are you drunk?

[Kristian Vidal @Novacastle]

Dear @British_Airways how do I change my frequent flyer number on a booking when I can’t do it online and your phone support tells me they’re too busy so call back again only to be told to bugger off….again, cue infinite loop of frustration

[Kristian Vidal @Novacastle]

Shout out to @Qantas and their Perth Airport staff. QF9 last night was cancelled late. Bunch of tired and fed up customers. Transport and hotels organised, rescheduled flight for tonight made it an unwanted but fairly stress free experience. Thank you.

[Kristian Vidal @Novacastle]

@Telstra DM sent

[Kristian Vidal @Novacastle]

@Telstra why do I have my 80 yr old mother on the phone in bits because you make it so damn difficult to deal with you. All she wanted to do was continue as is after my father passed but your company makes it impossible and stressful to deal with. Thanks. Great job