Lance Mazzariello

Outside Inside Boston Lifestyle brand. Adventure, outdoors, life, love, laughter, feather, fin, fur, mountains, lakes, rivers, oceans, valleys

[Lance Mazzariello @OIBoston]

@JetBlue Flight was just delayed another 50 minutes. Original take off 9:10 now 10:51pm? How about we reconsider the policy before this is ultimately canceled?

[Lance Mazzariello @OIBoston]

@JetBlue My flight 2066 from RSW is delayed again with recent history of cancellations, I’m deeply concerned I won’t get home tonight. I offered to switch to 1350 and Uber from MHT at my own cost, but was stonewalled. I’m just asking for flexibility given the risk. Please help.

[Lance Mazzariello @OIBoston]

@JetBlue Don’t be sorry, fix the problem proactively. You are going to let this escalate into a customer service nightmare. Instead of fortifying yourself behind policy, put your self in our shoes? This isn’t a weather delay, this is your issue that you are forcing my family to own.

[Lance Mazzariello @OIBoston]

@JetBlue Is this AI? You can make changes but at a cost. This isn’t a weather delay, it’s a habitual problem with late night flights and a hardline policy on changes. You have forgotten what customer service is.
Your issue +my inconvenience = my cost?
The equation does not add up.

[Lance Mazzariello @OIBoston]

@JetBlue I am following, I was just stonewalled by customer service. It’s the last flight out, what are my options when this flight is canceled? This is not service, it’s a hard line in the sand over a 3 hour delay policy? Exceptional service is about considering individual situations.

[Lance Mazzariello @OIBoston]

I cancelled @comcast Xfinity services this evening. The cable/internet has not worked correctly since Feburary. They provide arguably the worst customer service I’ve ever experienced. Gave them every opportunity to retain us, I guess they wanted us to have @dish

[Felicia Day🇺🇸 @feliciaday]

I’m so gutted by Anthony Bourdain’s passing because he embodied a sense of adventure, celebration of uniqueness and joi de vivre I was so inspired by. Goes to show that even if you travel to the ends of the earth, you cannot escape your own mind’s torment.

[Lance Mazzariello @OIBoston]

📷 manoftheworldmagazine: “It was a woman who drove me to drink, and I never had the courtesy to thank... https://t.co/Gp2W4tDCaI

[Lance Mazzariello @OIBoston]

📷 Rest in Peace to Richard “Mack” Machowicz former US Navy Seal and host of Future Weapons and... https://t.co/VdMdQBMSOa

[Lance Mazzariello @OIBoston]

📷 https://t.co/9uxNDKgB8a

[Lance Mazzariello @OIBoston]

📷 escuyer: Use discount code “Tumblr Friends” to get 10% off your order at https://t.co/g6drMyTexn . (write... https://t.co/gZLZFBnMCh

[Lance Mazzariello @OIBoston]

📷 lsleofskye: deeper, darker.. to Mordor.. https://t.co/tWjQBy97rI

[Lance Mazzariello @OIBoston]

📷 https://t.co/TD2Y0cOJky

[Lance Mazzariello @OIBoston]

📷 wanderlog: Cannon Beach, by Jenni Jacobus The beginning of a lifelong journey…. https://t.co/eaRbQkapYy

[Lance Mazzariello @OIBoston]

📷 langlyco: Alpha pro #camerabag strapped in on a Indian roadtrip 📸@thelastnoahconopask https://t.co/C1X5jQtJnc... https://t.co/H4DmytlYMG

[Lance Mazzariello @OIBoston]

📷 bruinalexander: glacier national park- beyond your wildest dreams. https://t.co/EgrfS8T88W

[Rep. Stephen F. Lynch @RepStephenLynch]

Joined my brothers and sisters in labor at the annual #Massachusetts Building Trades Council Clambake

[Nutnfancy @Nutnfancy]

Despite strict govt control their mass shootings continue. I wonder if Europe still mocks us for our gun culture?

[Anonymous @GroupAnon]

Serious question, why are we allowing idiots who represent 0.001% of the population divide us? Why are you giving them that much power ?

[LeVar Burton @levarburton]

True!
MT @dolphfan36: @jonathansfrakes @gates_mcfadden @SirPatStew @levarburton @akaWorf @Marina_Sirtis @BrentSpiner https://t.co/SaAkRWACqQ