Octopus Energy

We believe energy should be better. A better experience for customers, better for the planet, and better value for money.

[Fesshole🧻 @fesshole]

We are using our Octopus Energy power down hour for sex. We turn off all the appliances and go to bed for a hot session. Three times a week fun uninterupted by tech or bad telly, plus we get a free hours electricity on a Sunday.

[Octopus Energy @OctopusEnergy]

@WilliamHan64 Hey William, I'm just checking on this now to make sure everything is up to date - it looks like your billing date is the 11th so your gas is looking good, and we'll get the electricity sorted right away. 🐙

[Octopus Energy @OctopusEnergy]

@Suzanne41860485 Hi Suzanne, I'm sorry you've been chasing an update. Could you pop me a DM with your details and I'll check in on the latest update behind the scenes.
https://t.co/mdLjkMMxIf

[Octopus Energy @OctopusEnergy]

Hey Martin, sorry if our payment recommendation came as a shock - it’s designed to make sure your payments cover your usage & you avoid surprise debt. As always, you’re in control, can keep things the same, or choose a variable DD to pay exact usage instead. Our calculations are here https://t.co/4VxUAmivST and if you DM your details, I can make sure your payment is set to work best for you. 🐙

[Octopus Energy @OctopusEnergy]

@Mylerdoo Hi there, I can see Emily's been looking into this behind the scenes. I've just sent you a DM to help if you can get back to me there 🐙

[Octopus Energy @OctopusEnergy]

@RobertLomas54 Hey Robert, sorry that we've dropped the ball here - that's not good enough. If you could share your details with me in a DM, I'll jump in to help get this turned around.
https://t.co/mdLjkMMxIf

[Octopus Energy @OctopusEnergy]

@Zobofunkyhobo Hey Zoe, I’ve popped over a DM so that I can take a closer look and will help to get this sorted for you

[Octopus Energy @OctopusEnergy]

Hey Amy, I can see why this recommendation might seem odd when looking at your balance. It's pretty normal to have that amount at this time of year and that balance will likely get used up quickly over the next few months as we head into the colder weather. Every so often we look at your energy usage and payments and see how in line they are. It’s based on your usage so far and the tariff you're on. ( We calculate this and share with you to protect against surprise debt year round.)

We've also this fab tool showing the impact of different DD amounts https://t.co/4VxUAmivST . Ultimately, you're in control and can set the amount to what works best for you. If you'd like me to check anything, drop me a DM, and we can chat it through. 🐙

[Octopus Energy @OctopusEnergy]

@dianajwilliams We're always here to help and we'll get the IHD sent out as quick as we can. 🐙

[Octopus Energy @OctopusEnergy]

Hi Steve, I'm sorry this installation hasn't gone as smoothly as it should have. I'm taking ownership of this for you. I can see our engineer was out today, but further work is required. I'm working with our team to get your heating running ASAP and a plan in place in the meantime.

[Octopus Energy @OctopusEnergy]

@iKyle2017 Hi Kyle, it's not great you're thinking of leaving. I’d be happy to look over the figures we've suggested and explain more why. Let me drop you a DM now. 🐙

[Octopus Energy @OctopusEnergy]

@BrockingtonPhil If you reply to that latest email, it'll go straight to Conor now. 🐙

[Octopus Energy @OctopusEnergy]

@Darrenrub Hey Darren, we've typically been emailing about upcoming Happy Hour slots on Friday, so watch out for an email - you'll be able to books your slot soon. 🐙⚡ https://t.co/onyaxLdkAY

[Octopus Energy @OctopusEnergy]

@BrockingtonPhil Hi Phil, I can see that Conor emailed today - I'm checking with them now to see where things are at and will make sure you have a meaningful update ASAP. 🐙

[Octopus Energy @OctopusEnergy]

@A_MrBenMitchell Hey Ben, things do look a little wonky here - I've sent over a DM to help 🐙

[Octopus Energy @OctopusEnergy]

@MartaNewman Hi Marta, I’d love to look into what’s happened and put things right for you - I’ll send over a DM now to confirm some account details and help. You can also read about the steps to going through a complaint here 👉https://t.co/opmBWufj9F 🐙

[Octopus Energy @OctopusEnergy]

Hey Steven, I've sent over an email with the current Fixed quotes and they're valid until midnight. You can also check quotes and switch your tariff from the app homepage via 'View tariff' > select your current tariff > click 'Change tariff'. I'm around in DMs too if you'd like to chat through the options 🐙

[Octopus Energy @OctopusEnergy]

@Heretic_OSJC Hey there, I'd love take a look at what's happened here and help get your switch underway - could you send me your details via DM? 🐙
https://t.co/mdLjkMMxIf

[Octopus Energy @OctopusEnergy]

@dianajwilliams Sorry about that, Diana - you should have an email from us now. 🐙

[Octopus Energy @OctopusEnergy]

@amywenn Hey Amy, we’re working on getting these results out as quick as we can - we’ll be updating the dashboard soon with your results. 🐙

[Octopus Energy @OctopusEnergy]

@JoeColl87 @GreggsOfficial I think you're missing some popcorn! Enjoy your coffee Joe 💚🐙