M/o Personnel

Ministry of Personnel, Public Grievances & Pensions, Press Information Bureau, Government of India

[DARPG 🇮🇳 @DARPG_GoI]

Through effective grievance redressal, #CPGRAMS is resolving citizen concerns promptly, enhancing trust in governance, and creating a positive impact across India.

CPGRAMS Facilitates SPARSH PPO Update for Additional Pension

#SuccessStory #CitizenFirst #PublicGrievances #Sushasan #SmartGovernance #GoodGovernance

[DARPG 🇮🇳 @DARPG_GoI]

#CPGRAMS Update – 25th May, 2026

Empowering citizens through effective grievance redressal!

On 25th May, 2026, a total of 11,792 grievances were resolved across Central Ministries/Departments and States/UTs on the #CPGRAMS portal

Central Ministries/Departments: 9,130 grievances resolved, with the Ministry of Labour and Employment leading at 1,200

Appeals: 1,344 disposed of, with the Ministry of Labour and Employment disposing of the most (255)

States/UTs: 2,662 grievances resolved, led by Maharashtra with 597 disposals

#CPGRAMS #GoodGovernance #GrievanceRedressal #CitizenFirst #DigitalIndia #PublicService

[DARPG 🇮🇳 @DARPG_GoI]

DARPG organized a NextGen CPGRAMS Sub-Organization onboarding session for the Ministries and Departments of Government of India on 26 May 2026. This meeting was held in virtual mode with participation from over 1,000 locations including Central Ministries/Departments and their subordinate and field offices, and was attended by around 3,000 officers.

• Shri Puneet Yadav, Additional Secretary, DARPG, chaired the session and highlighted the institutional framework of NextGen CPGRAMS which will use AI-ML for strengthening public grievance redressal allowing ease of use for citizens with voice interface and features like multilevel escalation and scope of reopening of grievance for the citizen.

• For the efficient outcomes of the application, it was stressed that the correct mapping of Grievance Redressal Officers and the Grievance Categories was critical and to facilitate this DARPG had developed a Utility for the MDOs.

• DARPG team showcased a live demonstration of the utility where sub-organizations of the Ministries were onboarded and GROs and higher hierarchies of officials created and mapped to their Grievance Categories.

The session included Q&A from the participants and focused on enhancing institutional preparedness for the next phase of CPGRAMS reforms.

#NextGenCPGRAMS #CPGRAMSUpdate #CitizenFirst #GrievanceRedressal #GoodGovernance #DigitalIndia

[DARPG 🇮🇳 @DARPG_GoI]

📢 Reminder | Final Opportunity for Paper Submission🗓️

The Department of Administrative Reforms & Public Grievances (DARPG) invites submissions for the “Compendium of Select Papers” to be released during the 29th National Conference on e-Governance (NCeG 2026), scheduled on 25–26 June 2026 at Jaipur, Rajasthan.

🎯 Theme: “Viksit Bharat 2047: AI-enabled, Data-Driven & Secure Digital Governance”

Contributors from government, academia, industry, startups, and research institutions are encouraged to utilise this final opportunity to submit papers.

📌Extended Submission Date: 31st May 2026

📧 Submit at: [email protected]
📄Submission Guidelines: https://t.co/cVsqXSVHBI

[DARPG 🇮🇳 @DARPG_GoI]

Registration for the 29th National Conference on e-Governance (NCeG) 2026 is OPEN! ✨

The two-day conference will bring together policymakers, administrators, researchers, innovators, academia, start-ups, and industry leaders to deliberate on the theme:

🔹 “Viksit Bharat 2047: AI-enabled, Data-Driven & Secure Digital Governance”

The conference will showcase transformative e-Governance initiatives, emerging technologies, AI-driven public service innovations, cybersecurity frameworks, smart governance practices, and citizen-centric digital reforms shaping the future of governance in India.

Officials from Central Ministries, State Governments, academia, start-ups, e-Governance industry representatives, and exhibitors are invited to participate in this landmark event advancing India’s digital governance journey.

📍 Jaipur, Rajasthan

📅 25–26 June 2026

Register now at 👉 https://t.co/ZTz4dHTjzQ

[पीआईबी हिंदी @PIBHindi]

प्रधानमंत्री नरेन्द्र मोदी ने रोजगार मेले में सरकार में नव नियुक्त युवाओं को 51,000 से अधिक नियुक्ति पत्र वितरित किए

प्रधानमंत्री @narendramodi ने रोजगार सृजन के लिए प्रत्येक समझौते के प्रत्यक्ष महत्व को बताते हुए इस बात पर जोर दिया कि प्रत्येक नया निवेश, प्रत्येक तकनीकी साझेदारी और प्रत्येक औद्योगिक सहयोग से अंततः भारत के युवाओं के लिए नए अवसर उत्पन्न होंगे।

विवरण: https://t.co/kT6424mIoY

@PMOIndia

[DoPT @DoPTGoI]

Rajat Biswas from West Bengal expressed heartfelt gratitude to Hon’ble Prime Minister Shri @narendramodi after being selected as a Junior Executive in the Airports Authority of India, calling it the fulfilment of his childhood dream and a proud opportunity to serve the nation.

[DARPG 🇮🇳 @DARPG_GoI]

📢 Call for Papers - Submission date extended to 31st May 2026🗓️

On receiving multiple requests from participants and institutions, the submission deadline for the “Compendium of Select Papers” to be released at 29th National Conference on e-Governance (NCeG 2026) has been extended till 31st May 2026.

📝 Papers invited on:
🔹 AI-based Governance for All
🔹 Data-Driven Administrative Reforms & Citizen Service Delivery
🔹 Smart Cities & Urban Governance
🔹 Rising Rajasthan
🔹 AI & Digital Infrastructure for Secure Public Services
🔹 Enhancing Access and Quality of Education Governance through AI
🔹 AI for Smart Policing & Public Safety
🔹 Deep Tech and Quantum Driven Digital Transformation
🔹 Grassroots Governance 2.0: Digital Decentralised, Data-Driven

📝 Authors, researchers, practitioners, and institutions are invited to utilise this extended and final opportunity to contribute papers for India’s premier conference on digital governance.

📌 Extended Submission Date: 31st May 2026

📧 Submit at: [email protected]
📄 Submission Guidelines: https://t.co/cVsqXSVHBI

#DARPG #NCeG2026 #eGovernance #DigitalIndia #ViksitBharat #GoodGovernance #DigitalTransformation #India2047 #InnovationInGovernance #SmartGovernance #PublicServiceDelivery #TechnologyForGood #GovTechIndia #InclusiveGovernance #NextGenGovernance

@GoI_MeitY @airnewsalerts @nasscom @QualityCouncil @DIPRRajasthan @NICMeity @_DigitalIndia @IndianCERT @Electronics_GoI @PIBMeitY @EduMinOfIndia @IndiaDST @MoHFW_INDIA @DoT_India @MIB_India @NITIAayog @LBSNAA_Official @DARPG_GoI @dpar_nagaland @IIMAhmedabad @iimb_official @IIM_Calcutta @IIML @IIMKozhikode @IIM_Udaipur @iitbombay @iitdelhi @iitmadras @IITKanpur @IITKgp @iitroorkee @IITGuwahati @IITJodhpur @MNITJAIPUR @mopr_goi

[DARPG 🇮🇳 @DARPG_GoI]

Top performing Central Ministries/Departments in the Grievance Redressal Assessment & Index for March, 2026 under Group A:
1.Department of Financial Services (Insurance Division)
2.Department of Telecommunications
3.Central Board of Indirect Taxes and Customs

Top performing Central Ministries/Departments in the Grievance Redressal Assessment & Index for March, 2026 under Group B:
1.Department of Official Language
2.Ministry of Heavy Industries
3.Ministry of Textiles

For more information, kindly refer to the attached link:
https://t.co/93UJntsYVL

#CPGRAMS #GoodGovernance #PublicService #GrievanceRedressal

[DARPG 🇮🇳 @DARPG_GoI]

Through effective grievance redressal, #CPGRAMS is resolving citizen concerns promptly, enhancing trust in governance, and creating a positive impact across India.

BSNL Portal Delinking Issue Resolved
#SuccessStory #CitizenFirst #PublicGrievances #Sushasan

[DARPG 🇮🇳 @DARPG_GoI]

Through effective grievance redressal, #CPGRAMS is resolving citizen concerns promptly, enhancing trust in governance, and creating a positive impact across India.

CPGRAMS Delay in Family Pension Payment Resolved
#SuccessStory #CitizenFirst #PublicGrievances #Sushasan #SmartGovernance #GoodGovernance

[MyIIPAलोकप्रशासन @iipa9]

IIPA celebrated its 72nd Founders' Day and fifth Dr Rajendra Prasad Annual Memorial Lecture on 'AI for Sushasan (Good Governance)'. The Hon'ble Vice President of India and President of IIPA Shri C.P. Radhakrishnan ji and Hon'ble Union Minister and Chairman of IIPA Dr Jitendra Singh ji were the guest of honour.

[DARPG 🇮🇳 @DARPG_GoI]

Through effective grievance redressal, #CPGRAMS is resolving citizen concerns promptly, enhancing trust in governance, and creating a positive impact across India.

Eligibility Slip Issued Swiftly After CPGRAMS Complaint

#SuccessStory #CitizenFirst #PublicGrievances #Sushasan #SmartGovernance #GoodGovernance

[All India Radio News @airnewsalerts]

𝐈𝐧𝐭𝐞𝐫-𝐌𝐢𝐧𝐢𝐬𝐭𝐞𝐫𝐢𝐚𝐥 𝐁𝐫𝐢𝐞𝐟𝐢𝐧𝐠 𝐨𝐧 𝐑𝐞𝐜𝐞𝐧𝐭 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭𝐬 𝐢𝐧 𝐖𝐞𝐬𝐭 𝐀𝐬𝐢𝐚

Delhi | Sujata Sharma, Joint Secretary at the Ministry of Petroleum and Natural Gas, says, “As you are aware, #LPG supply has been affected due to the present geopolitical situation, and nearly 60% of the country’s LPG requirement is met through imports. In view of this, domestic consumers have been prioritised, and 100% supply for household use has been ensured. No dry-out has been reported at any LPG distributor...

...Yesterday alone, more than 51 lakh households received LPG cylinder deliveries. Our online booking has reached 98%, and OTP-based LPG delivery stands at 92%...”

@PetroleumMin @MEAIndia #WestAsiaCrisis

[DARPG 🇮🇳 @DARPG_GoI]

Through effective grievance redressal, #CPGRAMS is resolving citizen concerns promptly, enhancing trust in governance, and creating a positive impact across India.

Property Name Registered After CPGRAMS Escalation

#SuccessStory #CitizenFirst #PublicGrievances #Sushasan #SmartGovernance #GoodGovernance

[DARPG 🇮🇳 @DARPG_GoI]

#CPGRAMS Update – 8th April, 2026

Empowering citizens through effective grievance redressal!

On 8th April, 2026, a total of 12,631 grievances were resolved across Central Ministries/Departments and States/UTs on the #CPGRAMS portal

Central Ministries/Departments: 8,813 grievances resolved, with the Ministry of Labour and Employment leading at 1,237

Appeals: 1,256 disposed of, with the Ministry of Labour and Employment disposing of the most (311)

States/UTs: 3,818 grievances resolved, led by Uttar Pradesh with 1,543 disposals

#CPGRAMS #GoodGovernance #GrievanceRedressal #CitizenFirst #DigitalIndia #PublicService

[DARPG 🇮🇳 @DARPG_GoI]

Smt Nivedita Shukla Verma, IAS ( UP: 91) takes charge as Secretary, Department of Administrative Reforms and Public Grievances, and Secretary Department of Pension and Pensioners Welfare, Government of India, in New Delhi on 7th April 2026.

#DARPG

[Karmayogi Bharat @iGOTKarmayogi]

1/2
Another day, another defining moment in Sadhana Saptah 2026!

With the 2-day extension, this is an opportunity to renew our commitment to completing 4 hours of learning.

[Capacity Building Commission @CBC_MK]

Chairperson, Capacity Building Commission calls for active participation in the upcoming Sādhana Saptah (2nd–8nd April), under Mission Karmayogi which is focusing on Tradition, Technology, and Tangible Outcomes.

#SadhanaSaptah #7DaysToGo #हमबनेंकर्मयोगी

[DARPG 🇮🇳 @DARPG_GoI]

Under the Sevottam Scheme of DARPG, in FY 2025-26 (till 31st February, 2025), 264 training courses have been completed, in which 8466 officers have been trained.

For more information, kindly refer to the attached link:
https://t.co/4wizcAABPX

#CPGRAMS #GoodGovernance #PublicService #GrievanceRedressal #Sevottam