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6 days without fibre due to a confirmed Vuma cable fault (ticket #01151530).
Connection restored only after escalation.
I’m now being bounced between Vuma & my ISP for downtime credit while I paid full fees + bought data.
This will be escalated to @ICASA_org
@vumatel Please confirm who is responsible for applying downtime credit in this case.
The outage was on the Vuma network, and the ticket was managed by Vuma.
@VumaTel
Ticket #01151530, Service was down 6+ days and only restored after escalation.
I was still billed the full amount and had to buy mobile data to stay connected.
Please advise on downtime credit and billing adjustment.
@vumatel@VumaTel today at 17:00
Ticket #01151530 remains unresolved after 6+ days offline. I am proceeding with service termination and will escalate this matter to ICASA and other consumer protection channels.
@HyperFiberSA @VumaTel
Ticket #01151530,After 6+ days without service, missed technician appointments, and no updates, I am now proceeding with service termination.
Please advise on fibre removal
#PoorServicedelivery#Noiternet#vumatel#hyperfibresa