Plusnet

Straightforward broadband at straightforward prices. That's a Plus.

We're here to help from 8am-8pm every day.

[Plusnet @Plusnet]

@BrianRaymondBro Hi Brian. Sorry to hear that your brother is having issues with his connection. I appreciate there is a wait, but I would suggest connecting with our team over the phone as soon as you can. They can access his account and look to get it fixed from there.

[Plusnet @Plusnet]

@czarnamanka Hi Manka.

I'd recommend having a chat with our customer service team on 0330 1239 123, and they can take a closer look at what's happening and see if we can get it sorted.

[Plusnet @Plusnet]

@rollinson_kevan Morning Kevan. We completely understand it's never ideal having to wait on hold to speak with us, but we can assure you that our teams are working hard to answer all calls as soon as possible.

[Plusnet @Plusnet]

@MelissaByJovi Hey Melissa, if they signed up before 1 Feb 2024 then there wouldn't be a charge to return it but we can help with a free return where we'd be able to recycle it.

You can find more on that here 👇
https://t.co/lOi068Jqgi

[Plusnet @Plusnet]

@malwareowl This is great to hear! Thank you for sharing, and I will pass your comments along to the team.

[Plusnet @Plusnet]

Hi Kanu, if you're having trouble with your broadband, if you text HELP to 07800008121 we'll run some checks and make sure you get the help you need with that. Alternatively if you give us a call on 0330 1239 123 from any phone, you'll be able to speak with one of our customer service team for support.

[Plusnet @Plusnet]

@bigbadllama If there's anyone that can call on your behalf we may be able to speak to them if they have access to your account. We don't have access to accounts here via social media I'm afraid.

[Plusnet @Plusnet]

@TOTTENHAM6191 I'm so sorry to hear this, and I appreciate it will have you concerned. The team will be doing what they can to get you connected asap. They are the best people to speak to. Give us a call on 0330 1239 123.

[Plusnet @Plusnet]

Hi Rob, if you're having trouble with your broadband, if you text HELP to 07800008121 we'll run some checks and make sure you get the help you need with that. Alternatively if you give us a call on 0330 1239 123 from any phone, you'll be able to speak with one of our customer service team for support.

[Plusnet @Plusnet]

Good evening, Claire. We know how important it is to ensure you have a strong and stable connection at all times, but it's disappointing to hear this hasn't been the case.

Please have a look at this link, https://t.co/AwsrY39wKj, for steps on how you can fix any issues you may be experiencing.

If you're still having trouble, text 'HELP' to 07800 008 121 so we can run some checks, and we'll be in touch with the next steps.

[Plusnet @Plusnet]

HI. We always want to ensure the right support for our customers in any situation they have. We never want anyone to be without service and we would really like to look at any options available. Please give our team another try so we can go through any steps we can here 0330 1239 123.

[Plusnet @Plusnet]

@rollinson_kevan Hi Kevan, I'm sorry you're still waiting as it certainly isn't the norm. If you give us a call on 0330 1239 123, you'll be able to speak with one of our customer service team who can make sure you get the help you need.

[Plusnet @Plusnet]

@Whenworld Hey :) if you select: what do - it will walk you through the actions to take step by step :)

[Plusnet @Plusnet]

@rockposer Hello. We always want you to know what is going on. If you need an update on the service, the team is available on 0330 123 9123.

[Plusnet @Plusnet]

@NDP2022 Hi, thanks for reaching out to us - I know you'll be keen to get this sorted.

The customer care team are the best ones to help, please bear with us and someone will answer your call as soon as they're available.

[Plusnet @Plusnet]

Hi.

Need help with your broadband or landline? Text HELP for broadband or Text PHONE for home phone to 07800 008 121.

1. We’ll run tests to find out what’s going on.
2. If you need an engineer, we’ll text you to book a slot.
3. If not, we’ll call you within 30 minutes to solve your issue.

[Plusnet @Plusnet]

@wilbyforce Any changes will always show online first :) keep checking on the page > https://t.co/CNy7VLQ8Yu for updates.

[Plusnet @Plusnet]

@Gixxer_squid Hi. The Hub Two should be fine for Fibre Broadband however if a new router is needed our team will go through all the details with you regarding this.

[Plusnet @Plusnet]

@PlantShift Hey Heena, normally the team will get back to you within 30 minutes. If not and you still need help, please give us a call on 0330 1239 123.