From the 1st October, we will no longer be offering customer support via our Twitter page. However, we still want to hear from you! Please get in touch via live chat or login to your account to send a message. We look forward to hearing from you!
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@nowalv Hello, we are very sorry for the delay. We would be more than happy to assist you with this, please contact us directly through your account, or you can go to our home page https://t.co/OuxJN2gNmL and here you will see a live chat option.
@General_Oluchi We are sorry you feel this way, we have checked orders PMSRLN17 and PMSW6BLD and can see a link we given to you to raise a claim however these were not filled out. For order PMSO25D9 we would not have been able to due to no cover taken out on your parcel. We are truly sorry.
@General_Oluchi We are very sorry to hear the above, we can see from some of your support threads that our team did send you claim links to open a claim with us, however unfortunately this was not done. As this was sent back in May, we are unable to now provide you with compensation.
@metabubble Hello, very sorry for the delay. We are sorry to say that food cannot be sent though our service as this is a prohibited item. We would like to sincerely apologise for this.
@dianabr60626180 Hello, we are truly sorry you feel this way. Please can we have your order number so we can raise this to the carrier, as we do not handle the parcels ourselves, then will need to raise this to the carrier.