Congratulations to Inception member @PassageAI for being acquired by @ServiceNow. Helping customers build chatbots in multiple languages and modernize ServiceNow’s digital service platform. Learn more: https://t.co/DCjYQLFyEP
It was fun building our conversational AI platform at @PassageAI. Looking forward to our journey at @servicenow. ServiceNow to Acquire Passage AI:
https://t.co/prvDLML3Lg #AI#digitalworkflows
"It’s becoming increasingly clear that AI is not a job killer ... All AI is doing is hastening digital transformation across particular business processes." Find out how @Forbes believes that transformation will affect #CustomerService. https://t.co/mnwnuP7Fxm
"56% of consumers have stopped doing business with a brand following just one bad customer service experience in the last 12 months." @ITProPortal explores how #AI can help ensure your business isn't on the wrong side of that statistic. https://t.co/sGBPbQAcdp
#AI is steadily helping to automate routine #CustomerService requests, but as @MarTechSeries explains, "that doesn’t mean that Conversational AI will create an existential crisis for customer service professionals." https://t.co/ebYztkolBM
"By helping clients understand the technology in a manner they can comprehend, they will feel more confident when using it." @PassageAI CEO @ravi_raj shares 4 tips with @DevProJournal to ensure that software developers and technology buyers are in sync. https://t.co/fAVoZFhCLx
The people making #IT buying decisions aren't necessarily in the IT department any more. So how can software developers and their marketing teams communicate clearly with LOB buyers? Our CEO @ravi_raj shares 4 tips with @DevProJournal: https://t.co/o2cFFSHIy0
Even though research suggests that "customer service agents ... generally view the advent of AI in their environment in a positive light," @nojitter says not every business that needs one has a solid #AI strategy in place headed into 2020. https://t.co/rgdXuDa2DX
"Many companies have successfully integrated AI into their own work in various ways, and one of the fields that have benefited from this the most is customer service." @businessdotcom identifies 9 examples that make this powerful statement true. https://t.co/u2cT2a408w
Did you miss the "How AI and Chatbots are Transforming the Hospitality & Travel Industry" webinar with our CEO @ravi_raj and @WynnLasVegas VP André Gowens ? No worries -- watch this informative and insightful discussion here: https://t.co/raAi7okDmN
Scout, the @calgarylibrary#chatbot built with @PassageAI technology, displays knowledge and personality while helping patrons at every branch. @CBCNews explains how it will soon do the same for the library's website. https://t.co/71DNkfi41K
It's not too late to register for the "How AI and Chatbots are Transforming the Hospitality & Travel Industry" webinar with our CEO @ravi_raj and André Gowens of @WynnLasVegas, which starts at 10 a.m. PT/1 p.m. ET today. Follow this link for more: https://t.co/B6VQiPAoI6
For even more insight into how we worked with @calgarylibrary to develop Scout, please see this great article from @UrbanLibCouncil from earlier this fall. https://t.co/KqCoDJkaw4
"I would say that Scout is warm and helpful and a little bit funny and a little bit naive sometimes ... " @CBCNews introduces you to Scout, the chatbot built on our platform for the @calgarylibrary. https://t.co/IgEGcJKY6V
"I would say that Scout is warm and helpful and a little bit funny and a little bit naive sometimes ... " @CBCNews introduces you to Scout, the chatbot built on our platform for the @calgarylibrary. https://t.co/IgEGcJKY6V
The @chatbotsummit in Berlin got underway today with pre-conference workshops but is in full swing Wednesday, and our Head of Europe, Olaf Erichsen, will be giving his open plaza talk at 12:25 local time: https://t.co/6uv7Q3R8EB