@easyJet I dm'd you and it took me to chat. Your customer service is telling me to do it online! I can't do it online and hence me messaging here. This is ridiculous! Pls help me asap
@easyJet You keep trying to take £249 from me to renew my EJ+ membership. The one I've cancelled. You say one can turn off auto renew on the EJ+ site, there isn't an option. You got me. Can you help though pls?
@haringeycouncil I am owed a refund for a change of council tax band but finding it difficult to get any sort of acknowledgment or reply. This is going back 6 months now. Could someone kindly get in touch?
#BritishAirways Just some feedback. Trying to use the app to book and use a companion voucher is like trying to navigate without a map. Impossible! Errors, errors and more error pages. Totally useless.
@MariamBarghouti You're inciting divide and conflict which is very disappointing given your big views. As a "writer and blogger" with influence, it's sad to see.
An actual peaceful protest of hundreds of pro Israel protesters in Parliament Square this afternoon.
No racism, no pro genocide chants, nobody has their face covered, no mobs chasing anyone with a Palestine flag.
Their aim? A safe return of those who have been kidnapped.
@monzo I will DM you. However, I would like assurances that someone will get back to me and this will be resolved? 4 months waiting time to hear back on a complaint is thoroughly unacceptable.
@monzo it's now been over 3 months since I launched a complaint and after countless replies saying you'll get back to me, enough is enough now. What is going on? I would like someone to resolve the outstanding issue now or ill take my business elsewhere. Pls pls get back to me
@monzo Thanks for coming back to me. I was given a date that I'd hear back by as far as your standard reply timeframes. It's been over 3 months now,you guys simply seem to not want to resolve it. it's caused me major issues. Every time I follow up, same response. Sorry, we're busy. ???
@monzo@monzo Thanks for the reply. So you guys can't help here and no resolution from in app chat. I guess this is what you call a customer who cannot win!
@monzo waiting 28+ days for a reply re complaint (292063)."You should know that we’re allowed up to 11 days to investigate this complaint & produce, what is referred to as, our final response..due by the close of business on 29th May 2023" now 29th Jun. Pls can we resolve this?
@easyJet Yet another cancellation, yet another voucher that doesn't work. I need a password. Your chat bot doesn't work. I can't get through to anyone. And your prices are going up by the minute. Pls can you help ASAP? Thank you.