Peter Cumming

Keen traveller & sports enthusiast.

[Peter Cumming @Peter_Cumming]

Fox’s first photo shoot

#Kroofs @KrestonReeves

[Peter Cumming @Peter_Cumming]

@BarclaysUKHelp Hi Lyssa, I pay for the service through Barclays. Barclays have changed provider to BrightStar. LifestyelServiceGroup worked fine. As a Premier Banker is there nothing you can do to escalate this?

[Peter Cumming @Peter_Cumming]

@BarclaysUKHelp waited for 55mins on hold without an answer.Eventually got through on the chat line.Escalated my case as advertised timescales exceeded. Advised I would receive an update within https://t.co/Fc1pmIivxt update received.8 working days and counting. WhatIsGoingOn?

[Barclays UK Help @BarclaysUKHelp]

@Peter_Cumming The phones lines are quite busy but they're available 8am-8pm weekdays, 9am-6pm Saturdays and 10am-5pm Sundays. Are you calling them on their direct number 0345 528 0182? (2/3)

[Peter Cumming @Peter_Cumming]

Chasing an update from @Brightstar on Tech Pack Phone claim submitted 4th August: website is outdated; chat line is unresponsive; & the phone line is unmanned. Sort it out @Barclays @BarclaysUKHelp Bring back lifeStyleServiceGroup

[Peter Cumming @Peter_Cumming]

@ThreeUKSupport SIM cancelled, replacement ordered 12/03/21 nowhere to be seen. No way of contacting Three support without a valid SIM. Please help!

[Peter Cumming @Peter_Cumming]

Hi @Persol I am struggling to get in touch with your UK office by phone, email and website as I need to return an order. Can you please provide contact details for whom can help with this.

[Peter Cumming @Peter_Cumming]

@BarclaysUKHelp @monzo Nicki, I will have called the digital helpdesk on whatever number(?) you advertise. Why is this process so painful?? In the time you’ve spent clarifying/ tweeting you could have fixed the issue.

[Peter Cumming @Peter_Cumming]

@BarclaysUKHelp updating a Standing Order in the Barclays App is broken and has been like this for 3+ months. I've spoken to Customer Support 3x & it's still not fixed. Is anyone free to address this broken workflow? #UXnightmare #userexperience #defect #quality #tech

[Peter Cumming @Peter_Cumming]

@BarclaysUKHelp With all due respect, this response is lacklustre. How/ why is it so difficult to report a defect with the product? With @monzo it's seamless, it takes 2mins & I am thanked for giving them the opportunity to improve the product #thereisareasontheywinUXawards #simples

[Peter Cumming @Peter_Cumming]

@BarclaysUKHelp @BarclaysUKHelp it would appear not. Perhaps this is something you could check on?

[Peter Cumming @Peter_Cumming]

@BarclaysUKHelp spoken to multiple "customer support" teams (on multiple occasions). Each time they resorted to updating the SO manually. I was then past from team to team and held on hold for >30mins when trying to report the issue. Still no fix. An incredibly frustrating Premier Banking UX

[Peter Cumming @Peter_Cumming]

@ParcelHero formal complaint sent on 4Dec 2018, still waiting for an acknowledgement of receipt. Can you chase this up?

[Peter Cumming @Peter_Cumming]

I liked a @YouTube video https://t.co/IrDU6KlAAV Fat Freddy's Drop - Hope For A Generation (Full Album)

[Peter Cumming @Peter_Cumming]

@RAVPower getting a 502 Bad Gateway when trying to register for lifetime warranty... 😕

[Peter Cumming @Peter_Cumming]

I liked a @YouTube video https://t.co/3Y4pgHUqRu An Introduction to Appium Desktop

[Peter Cumming @Peter_Cumming]

I liked a @YouTube video https://t.co/wFYRmidmn1 How to REALLY disassemble an IKEA Malm bed frame

[Peter Cumming @Peter_Cumming]

@ParcelHero Parcel: 1Z7E524X8548798883

[Peter Cumming @Peter_Cumming]

@ParcelHero parcel has wildly missed scheduled delivery, no update or communication from yourselves & no response to my enquiries? Please advise

[Peter Cumming @Peter_Cumming]

@LinkedIn I’ve been charged x2 LinkedIn Learning subscriptions. Chat is broken. Get help is down. What’s going on?

[Peter Cumming @Peter_Cumming]

I liked a @YouTube video https://t.co/8gMGF8TukE Mike Bassett England manager 2001