@BarclaysUKHelp Hi Lyssa, I pay for the service through Barclays. Barclays have changed provider to BrightStar. LifestyelServiceGroup worked fine. As a Premier Banker is there nothing you can do to escalate this?
@BarclaysUKHelp waited for 55mins on hold without an answer.Eventually got through on the chat line.Escalated my case as advertised timescales exceeded. Advised I would receive an update within https://t.co/Fc1pmIivxt update received.8 working days and counting. WhatIsGoingOn?
@Peter_Cumming The phones lines are quite busy but they're available 8am-8pm weekdays, 9am-6pm Saturdays and 10am-5pm Sundays. Are you calling them on their direct number 0345 528 0182? (2/3)
Chasing an update from @Brightstar on Tech Pack Phone claim submitted 4th August: website is outdated; chat line is unresponsive; & the phone line is unmanned. Sort it out @Barclays@BarclaysUKHelp Bring back lifeStyleServiceGroup
Hi @Persol I am struggling to get in touch with your UK office by phone, email and website as I need to return an order. Can you please provide contact details for whom can help with this.
@BarclaysUKHelp@monzo Nicki, I will have called the digital helpdesk on whatever number(?) you advertise. Why is this process so painful?? In the time you’ve spent clarifying/ tweeting you could have fixed the issue.
@BarclaysUKHelp updating a Standing Order in the Barclays App is broken and has been like this for 3+ months. I've spoken to Customer Support 3x & it's still not fixed. Is anyone free to address this broken workflow? #UXnightmare#userexperience#defect#quality#tech
@BarclaysUKHelp With all due respect, this response is lacklustre. How/ why is it so difficult to report a defect with the product? With @monzo it's seamless, it takes 2mins & I am thanked for giving them the opportunity to improve the product #thereisareasontheywinUXawards#simples
@BarclaysUKHelp spoken to multiple "customer support" teams (on multiple occasions). Each time they resorted to updating the SO manually. I was then past from team to team and held on hold for >30mins when trying to report the issue. Still no fix. An incredibly frustrating Premier Banking UX