Pierre Bizeul

VP of Product @ UnderTheDoormat. Experience builder. Powered by optimistic & talented people. Making tools you'll love using. Views are my own obviously!

[Pierre Bizeul @Piersayshello]

@hunterhammonds Show me

[Pierre Bizeul @Piersayshello]

@AdamFard_ send

[Pierre Bizeul @Piersayshello]

@VictorCiorangan SEND

[Pierre Bizeul @Piersayshello]

So how long do I need to wait for an answer from you? I shared all the information and it’s still radio silence…

[Admiral @AdmiralUK]

@Piersayshello Good Morning Pierre,

We are sorry to hear about this. Due to the recent cold weather the boiler emergency/home emergency ancillary lines are busier than normal.

Please DM us with your policy details so we can assist further.

[Pierre Bizeul @Piersayshello]

@duolingo I saw that you’re offering a 60% discount for NYE on the Super Individual plan. Though on the app I can only see 20% on the family one. Any chance to get the 60% on the individual?

[Pierre Bizeul @Piersayshello]

Oh my bad, they just hung up on me. Worst customer service I’ve seen, especially for a service dedicated to emergencies! And you call this plan “Gold”? @AdmiralUK how long do it need to wait for you now? How much damage do i need to get for you to pick up the phone?

[Pierre Bizeul @Piersayshello]

How @AdmiralUK handles boiler emergencies? I’ve been on the line for 2 hours now….and still waiting! Are you just waiting for our phone batteries to die to reduce the number of calls?

[Pierre Bizeul @Piersayshello]

Episode 2 of my @hsbc_uk journey...on the line for 34min so far and still waiting to speak to a human.... #DigitalBanking #Fail #HSBCUK

[Pierre Bizeul @Piersayshello]

New phone and a nightmare to get connected again on my @HSBC_UK app…..26 min on the phone to get told I need to go to a physical branch…. No surprises why I start using @monzo more and more….

[Pierre Bizeul @Piersayshello]

No need for 1to1 personalisation for everything - relevancy on its own is enough! It's all link to your customer involvement in the purchase. If you sell apples, before getting into deep techy personalisation, make sure your customers can find them!

[Pierre Bizeul @Piersayshello]

What is your definition of this buzzword which is "#Personalisation"? For me, it is a spectrum between Relevancy (show me something relevant in my journey) & Individualisation (show me something tailored to my preferences). Keen to hear your thoughts! #Commerce #Personalization

[Pierre Bizeul @Piersayshello]

Just got on a @SouthernRailUK train going to Clapham Junction. A small number carriages so absolutely packed, impossible to socially distance,more than 50% of people not wearing masks, a poor lady having a coughing fit and all windows locked! WTF! How do you want to stop COVID!

[Pierre Bizeul @Piersayshello]

And there you go! Really easy to see that the government decided to push us towards over-expensive test rather than fixing prices like most EU countries did! https://t.co/tzGSMd0o9N

[Pierre Bizeul @Piersayshello]

Travelling from France to the UK, and I still struggle to understand why a Day 2 and Day 8 home kit (collection) is £25 and one mailed to you jumps to £150. For that price, I hope they are giving a proper show when they knock at your door! #Covid #UK #StupidBusiness

[Marques Brownlee @MKBHD]

So you're telling me this isn't a movie? 🙃

[Pierre Bizeul @Piersayshello]

@ELLEphonine In proper frames! Like a proper ground up!

[Pierre Bizeul @Piersayshello]

Just finished watching @boburnham’s new special #Inside fully written and recorded in his home during the pandemic. Probably the most creative comedy piece I’ve ever seen. A pure genius with a camera. Go watch it, it’s on Netflix. Thanks for your honesty and your talent Bo.

[Pierre Bizeul @Piersayshello]

Back from another trip in London. Is that too late to remember people that your mask needs to be worn about your nose? It’s not rocket science ffs! #covid

[Pierre Bizeul @Piersayshello]

@ELLEphonine The sadness fuels my heart....at least he is going to a lovely home