Propheyt(Miguel)

Miguel/Mike • Software Engineer - eSports Management & Branding DM for requests & info Owner of @PlayPGL @PrideX_eSports & @_OriginEsports

[Propheyt(Miguel) @Propheyt]

@UbisoftSupport @Katyusha391 Be persistent. I dealt with this for days and gave up at one point accepting the fact that I would never get my stolen account back because support online wasn’t helpful. But, today I woke up to my account being recovered days after I threw in the towel. Thanks! @UbisoftSupport

[Propheyt(Miguel) @Propheyt]

@UbisoftSupport I was denied help, each time an agent gets my case they close it and say they can’t help me at all with the account anymore. I’m very disappointed in the lack of effort to escalate and investigate the case further. I don’t have confidence that I’ll recover my account with Ubisoft

[Propheyt(Miguel) @Propheyt]

@UbisoftSupport @l_EzJay_l I have been DENIED recovery of my account WTF?! @UbisoftSupport how is it possible that I lost a 10+ year account so easily to a hacker

[Propheyt(Miguel) @Propheyt]

@UbisoftSupport @kalmusagi Still waiting for my case to get escalated. 5 days now since my account got compromised and I haven’t recovered it. What’s the point in receiving and email notifying me that a change has been made & if I didn’t make the change to contact support, if they won’t help?!

[Propheyt(Miguel) @Propheyt]

@UbisoftSupport @TimelessEquinox Why is my case being ignored? Someone authorized a change to my email and now I can’t access my account and I simply want it changed back. @UbisoftSupport @Ubisoft

[Propheyt(Miguel) @Propheyt]

@UbisoftSupport @UbisoftSupport 5 days?! Come on guys, you can do better than this. I need regain access to my account and have my email changed back. I NEVER requested there to be a change made in the first place. 10+ years and this is the support I get?! Disappointed

[Propheyt(Miguel) @Propheyt]

@UbisoftSupport @Mickwu6226 Still waiting for my case to get escalated. 5 days now since my account got compromised and I haven’t recovered it. What’s the point in receiving and email notifying me that a change has been made to the email & if I didn’t make the change to contact support, if they won’t help?!

[Propheyt(Miguel) @Propheyt]

@UbisoftSupport @TimelessEquinox Still waiting for my case to get escalated. 5 days now since my account got compromised and I haven’t recovered it. What’s the point in receiving and email notifying me that a change has been made to the email & if I didn’t make the change to contact support, if they won’t help?!

[Propheyt(Miguel) @Propheyt]

@UbisoftSupport @RollafkinDube Still waiting for my case to get escalated. 5 days now since my account got compromised and I haven’t recovered it. What’s the point in receiving and email notifying me that a change has been made & if I didn’t make the change to contact support, if they won’t help?!

[Propheyt(Miguel) @Propheyt]

@joneygood216 @UbisoftSupport Same, 5 days an they haven’t helped. Don’t expect much from them. I’ve had my account for 10+ years and this happens. @UbisoftSupport

[Propheyt(Miguel) @Propheyt]

@UbisoftSupport @joneygood216 Still waiting for my case to get escalated. 5 days now since my account got compromised and I haven’t recovered it. What’s the point in receiving and email notifying me that a change has been made & if I didn’t make the change to contact support, if they won’t help?!

[Propheyt(Miguel) @Propheyt]

@UbisoftSupport @A7med101_ Still waiting for my case to get escalated. 5 days now since my account got compromised and I haven’t recovered it. What’s the point in receiving and email notifying me that a change has been made & if I didn’t make the change to contact support, if they won’t help?!

[Propheyt(Miguel) @Propheyt]

@UbisoftSupport @Mystic_Mac97 It’s been 4 days and still no help, please HELP escalate my compromised account! @UbisoftSupport I have DM’d you the

[Propheyt(Miguel) @Propheyt]

@UbisoftSupport @Craig56605871 It’s been 4 days and still no help, please HELP escalate my compromised account! @UbisoftSupport I have DM’d you the case #.

[Propheyt(Miguel) @Propheyt]

@UbisoftSupport @dylan_goschler 4 days and still no recovered account

[Propheyt(Miguel) @Propheyt]

@UbisoftSupport @dylan_goschler Help escalate my compromised account! @UbisoftSupport I have DM’d you the case #

[Propheyt(Miguel) @Propheyt]

@Ubisoft Your support is not one bit helpful. They gave access to my account to someone else and it’s been 4 days trying to recover my account and it only took the “hacker” 5 minutes to have support change the email. What’s up with this? @UbisoftSupport

[Propheyt(Miguel) @Propheyt]

@UbisoftSupport @Simbahm2 For the love of god, please escalate my case and have a support agent review my compromised account. It’s been 4 days!! I’ve provided all the proof and still nothing

[Propheyt(Miguel) @Propheyt]

@UbisoftSupport In 5 minutes the hacker gained access by support changing a perfectly good email and its 4 days now and I can’t recover my hacked account. HELP! @UbisoftSupport

[Propheyt(Miguel) @Propheyt]

@UbisoftSupport I have been updating it every hour and the original case was deleted for some reason. Now the hacker is also submitting messages claiming that the case request for the compromised account is not real. PLEASE escalate this to a higher support. @UbisoftSupport