Kroma Elite

[xnxkwxd @xnxkwxd]

VNG'S SILENT ROLLBACK VIOLATES THE SAME LEGAL FRAMEWORK IT CITED TO JUSTIFY THE LOCKOUT

Yesterday: documented evidence that Roblox VNG is not displaying the health notification required under Vietnamese Decree 147/2024/NĐ-CP.

Today: further Vietnamese legal review confirms VNG is currently violating multiple additional provisions of Vietnamese law — through the silent, unannounced rollback pattern of the past 24 hours, and through the license classification framework VNG itself operates Roblox under.

Sources: Vietnamese legal analysis provided by domestic Vietnamese Roblox developers and community sources, independently cross-verified. A Vietnamese domestic community group is now organizing in parallel to the international coalition already active on this campaign.

VIOLATION 1 — CONSUMER RIGHT TO INFORMATION

Law No. 19/2023/QH15 (Law on Consumer Rights Protection), effective July 1, 2024.

Article 4, Clause 2: Consumers have the right "to be provided with accurate, timely, and complete information about products, goods, services, transaction content."

VNG's silent blocking of games and disabling of chat on July 1 — without any published explanation on official media channels — is a direct violation of this right. VNG's silent reversal of those same restrictions in the past 24 hours — again without notification — is a second violation of the same article.

VIOLATION 2 — UNILATERAL SERVICE MODIFICATION WITHOUT NOTICE

Same law, Article 10, Clause 3: It is strictly prohibited for organizations engaged in business to "unilaterally change or cancel transactions... without justifiable reason or without prior notice to consumers."

Customers who deposited money to purchase Robux cannot have their service modified — restricted or restored — without prior notice.

VNG has now unilaterally modified paid consumer services in both directions within 96 hours, twice without prior notice. Both modifications violate this article.

VIOLATION 3 — MISUSE OF CENSORSHIP COMPLIANCE FRAMEWORK

Decree 147/2024/NĐ-CP, effective December 25, 2024. This decree defines publisher responsibilities toward Vietnamese players.

Key requirement: businesses providing online game services are responsible for "establishing technical systems and managing harmful content appropriate to age classifications, while simultaneously ensuring the legitimate rights of players regarding virtual money and assets deposited into the system."

The Vietnamese government mandates censorship of harmful content. It does not mandate or permit publishers to enforce that mandate through region locking, disabling basic community features, or removing paid content without a transition plan and clear customer communication.

VNG cited "compliance with Vietnamese law" as the justification for the July 1 lockouts. That justification is now inverted: the actual Vietnamese legal framework requires the transparency, notification, and asset protection VNG has failed to provide in either direction.

VIOLATION 4 — GAME LICENSE CATEGORY MISCLASSIFICATION

Vietnamese online game licensing framework — defined under Decree 147/2024/NĐ-CP, Section 3, Article 37 — classifies games into four categories: G1, G2, G3, and G4.

G1 licenses cover online games featuring player-to-player interaction: multiplayer communication, chat, real-time cooperation. G1 licenses require authorization at higher levels of the Vietnamese government, involve more expensive and longer review processes, and impose stricter operational requirements.

G2, G3, and G4 licenses cover games without player-to-player interaction. They require only provincial-level government approval — faster, cheaper, less scrutiny.

Roblox is, by platform design, a G1 game: massively multiplayer, chat-enabled, built entirely around player-to-player interaction across user-generated experiences.

VNG has registered Roblox in Vietnam under G2, G3, and G4 categories. VNG confirms this on its own official Roblox Vietnam website (https://t.co/QrZjn9xln0), in the publisher notification document titled "Thông báo-Giấy xác nhận thông báo phát hành trò chơi điện tử G2, G3, G4 trên mạng."

The chat removal on July 1 appears to have been part of an attempt to align observable behavior with the wrong-category license. However, Vietnamese legal analysis from domestic sources confirms that player-to-player interaction persists on Roblox even without a chat feature — through emotes, private servers, shared game states, in-game trading, avatar-based signaling, and countless other mechanisms inherent to a G1-class platform.

Additionally, G2/G3/G4 licenses require submission of the game's script for regulatory review. Roblox is a user-generated content platform. VNG cannot submit "the script" of Roblox because Roblox is not a single scripted game — it is a platform hosting millions of user-created experiences. VNG cannot meet even the lower-category requirements it registered under.

VNG appears to be operating Roblox in Vietnam under a license category the platform does not legally qualify for, while also being technically incapable of meeting the documentation requirements of even that misclassified category.

This is a distinct concern from the consumer protection violations above. It falls under Vietnamese online service licensing enforcement — a separate regulatory pathway.

VNG'S OFFICIAL RESPONSE

VNG has now issued a single public communication about the rollback — a Vietnamese-language post on its Roblox VN Facebook page, verified in circulation by domestic Vietnamese sources.

The post acknowledges "following negative reviews" and confirms "some games banned in VNG got returned to normal alongside chat that is only for VN players."

The post does not address:
— The region lock trapping non-Vietnamese users
— The refusal wording sent to thousands of affected users worldwide
— Any restoration path for foreigners locked into Vietnamese Terms
— Consumer rights obligations under Law No. 19/2023/QH15
— Silent modification of services under Decree 147/2024/NĐ-CP
— The G1/G2/G3/G4 license category question

The rollback is scoped to Vietnamese users. The foreigners locked into Vietnamese jurisdiction remain locked. The licensing question remains unaddressed.

FROM A DOMESTIC VIETNAMESE SOURCE

Quoted from the Vietnamese legal analysis:

"VNG has an obligation to provide services commensurate with the amount of money players have deposited (Robux) and is required to make TRANSPARENT NOTIFICATIONS before making major feature changes. Silently blocking games and disabling chat at night without any official notice is a weakness in operation and a direct violation of customer rights. Don't use 'compliance with the law' as an excuse for unprofessional conduct and disregard for Vietnamese consumers."

WHAT COMES NEXT

A formal Vietnamese-language consumer rights complaint template has been finalized. It is being integrated into the international coalition's existing complaint guide — which currently covers FTC, California Attorney General, and BBB pathways in Russian, English, and Vietnamese — as a fourth regulatory pathway targeting Vietnamese domestic consumer protection channels.

Simultaneously, the international coalition — 150+ documented users across 22+ countries — continues submitting filings through US and EU regulatory frameworks.

The Vietnamese jurisdiction VNG cited to justify the lockout is now the jurisdiction from which formal consumer rights complaints will originate against VNG itself. Additional angles — including the licensing category question — are being prepared for Vietnamese regulatory review.

Additional operational infrastructure for the campaign, including a coordination hub for verified affected users, is being finalized this week.

FOR REGULATORS

The Vietnamese legal framework VNG cited to justify locking foreign accounts into its Terms of Service is the same framework VNG is currently violating on four independent counts inside Vietnam alone:

1. Health notification non-compliance (Decree 147/2024/NĐ-CP)
2. Consumer information rights violation (Law No. 19/2023/QH15, Article 4)
3. Unilateral service modification without notice (Law No. 19/2023/QH15, Article 10)
4. Game license category misclassification (Decree 147/2024/NĐ-CP, Section 3, Article 37 — G1/G2/G3/G4 framework)

The refusal to release non-Vietnamese users from the Vietnamese jurisdiction stands as a separate consumer protection issue under US and EU frameworks — filings already in submission via FTC, California Attorney General, BBB, and additional national data protection authorities in EU member states.

Full documentation pinned. Complaint guide available in Russian, English, Vietnamese.

@Roblox @VNGCorporation
#Roblox #RobloxVNG

[xnxkwxd @xnxkwxd]

THE ROLLBACK IS THE CONFESSION

In the past 12 hours, Roblox VNG has begun a broad silent rollback of the July 1 changes.

DOCUMENTED IN THE PAST 12 HOURS

— Previously blocked games returning to VNG accounts (Rivals, Grow a Garden, Doors, MM2, TTD3, and others).
— Screen time enforcement disappearing on some accounts.
— Parental controls settings restored.
— Content maturity settings restored.
— Chat access partially restored for some users.
— Roblox client itself experiencing infrastructure errors (HTTP 529, failed page loads, blank settings pages, experiences failing to verify).

Sources: multiple domestic Vietnamese users (@DevNamedYooY, @yafy905015, @TapasBlox), non-Vietnamese affected users (@4radusfr, @smg4fan371159), and independent verified aggregator @RblxTracker (13K views on the pattern).

WHAT WAS UNANNOUNCED IS NOW UNDONE — ALSO UNANNOUNCED

Roblox VNG has issued no communication about the rollback. No email to affected users. No post on Roblox VN Facebook. No update to the Roblox Community forum. No response to the pinned complaint thread.

Users are discovering restorations by opening the app and finding what was gone is present again.

WHAT THIS ROLLBACK CONFESSES

For 72 hours, Roblox and VNG Support told thousands of affected users:

"We are not able to process your request as your Roblox account is subject to terms and conditions in Vietnam. You will need to create a new account on https://t.co/G1fb5YZKkj."

That refusal was issued as a description of a policy binding under Vietnamese jurisdiction. It was framed as a legal impossibility.

The rollback proves the opposite:

— The games were removable and restorable at will.
— The screen time enforcement was toggleable at will.
— The account settings were configurable at will.
— The chat restrictions were adjustable at will.

Every affected user was told the changes were permanent, jurisdictional, and irreversible. Within 72 hours of coordinated public documentation, the changes began reversing.

WHAT THE ROLLBACK DOES NOT FIX

— Accounts remain locked in the Vietnam region. Users cannot return to the global platform.
— Users who were told "create a new account" have not received corrections.
— Users with hacker-driven conversions remain refused.
— Users outside Vietnam who never consented remain trapped.
— The written policy remains unchanged. The refusal wording is still being sent.
— No formal acknowledgement, apology, or compensation has been issued to affected users, minors, or high-spend accounts.

The rollback restores selected features. It does not restore consent. It does not restore rights. It does not restore accounts to the global platform users originally purchased into.

FOR REGULATORS

The rollback is direct evidence that:

1. The refusal wording sent to thousands of users misrepresented the technical and policy reality.
2. Roblox and VNG possess and use the ability to unilaterally modify the terms and conditions users are locked under.
3. Silent modifications, in either direction, are administered without user notice or consent.
4. The affected users retain full legal standing regardless of the partial restoration, because the underlying forced migration and refusal to allow platform return remains uncorrected.

Existing FTC, California Attorney General, and BBB filings against Roblox Corporation stand. The rollback strengthens them by providing prima facie evidence that the refusal wording was not truthful.

FOR AFFECTED USERS

If your games returned but your account is still in Vietnam — you are not restored. You are managed.

If your case was previously refused and you have not yet filed — the current evidence base is stronger than at any point in the past 72 hours. Complaint guide available in Russian, English, Vietnamese.

The rollback is the confession. The refusal to fully reverse is the case that remains.

@Roblox @RobloxSupport @VNGCorporation
#Roblox #RobloxVNG

[Kroma Elite @R2da_111]

@TapasBlox omg im free now, i can play whatever i want

[Kroma Elite @R2da_111]

@TapasBlox lmao vng newest ceo isn't even vietnamese
Then what's the point of this vietnamese company creation that the ceo is not vietnamese :sob:

[ROBLOX VNG IS A NIGHTMARE @CayciHuseyin200]

Roblox VN managers was caught on camera responding to incoming support requests and reading through complaints after their last update 🙄
#Roblox #RobloxVN

[Channel Suzumiya | Roblox News @ChannelSuzumiya]

Roblox has pulled the plug on supporting a Vietnamese VPN service, meaning players from Vietnam are stuck with worse restrictions.

Global Chat: No
Under-18 Screentime: Capped
Popular Games: Blocked

[Kroma Elite @R2da_111]

@zennerzs ngl im doing that

[Kroma Elite @R2da_111]

@PhightingMstr fun time isn’t it

[ROBLOX VNG IS A NIGHTMARE @CayciHuseyin200]

🚨 Roblox VNG is a nightmare!

- Global chat removed
- Heavy screen time limits 60min/game - 180min/day
- Hundreds of popular games banned
- No Premium/Plus
- No Age Verification
- Permanently region-locked (can't return to global)
- Useless AI support

#RobloxVNG #Roblox
RT!🔥

[Days since PHIGHTING! got into mainstream media @PhightingMstr]

[OOC]
Currently, the game ban in Vietnam is getting more strict. At 12AM, July 1st, PHIGHTING! and many more games have been hidden from ALL accounts whose location is in Vietnam, whether if they have switched over to the VNG app or not. VPN circumvention has stopped working.

[Solo/Sancho @SoloReign_Mimi]

🔪//: Here i listed some of the games i have know that got banned on Roblox VNG
I really don't have anything to say.

[Kroma Elite @R2da_111]

@NT_KhiemX @UopNkey18422 roblox quốc tế cũng chặn mấy game đấy mà, mấy game đấy giờ toàn bị đánh giá 18+ do moderation của roblox với những game đó như cuk

[Kroma Elite @R2da_111]

@feinmadeit Wish we can turn back time, to the good old days.

[Kroma Elite @R2da_111]

@thompsonb2569 GOD IS GOOD !!!!!!!!!

[Kroma Elite @R2da_111]

@Jayecane Lord help me.