Rachel

[Rachel @RachelETorr]

@Roblox what is the complaints email please ?
Not support email - complaints

[Rachel @RachelETorr]

@management72617 I have but they are refusing to provide an escalation procedure . I have done everything they have said and have got nowhere. So I want a way to escalate . Thank you

[Rachel @RachelETorr]

@etihad why won’t you provide your own complaints policy ?
Why do your team say“ 3 days“ and then never contact you ?

[Rachel @RachelETorr]

@etihad why don’t your complaints team reply to complaints ? Can I have an email of someone to escalate to .

[Rachel @RachelETorr]

@OlenaRohoza Yes

[Rachel @RachelETorr]

@richardbranson
Are you aware the accessibility team at Virgin Atlantic UK are ignoring complaints . They won’t tell us what reasonable adjustments they will make . There is no way to raise it above there head . It needs to be anticipatory not reactive !

[Rachel @RachelETorr]

@shaiweiss

Are you aware that your accessibility team are not answering complaints ?
Nobody will give me the formal complaints email for pre departure so I am stuck being ignored by the team that I want to complain about .

[Rachel @RachelETorr]

@VirginAtlantic But they won’t provide a written answer . I need this to escalate . It says do on your website.Please provide a copy of the policy . I need this so I know what to do .

[Rachel @RachelETorr]

@VirginAtlantic I have , I have told you this . Please provide the complaints policy .

[Rachel @RachelETorr]

@VirginAtlantic I have . I have told you this . Please provide the complaints procedure

[Rachel @RachelETorr]

@JustEatUK can I get an email address or phone number . There no logical way to talk to someone !

[Rachel @RachelETorr]

@AOArena I need to talk to someone urgently though

[Rachel @RachelETorr]

@AOArena How do I speak to someone ? There is no number on your website

[Rachel @RachelETorr]

@EfL_Insights I am trying to contact you . Could you please reply to my emails 🙏

[Rachel @RachelETorr]

@LeShuttle why are we sat behind people booked on later ? We have been waiting 7 hours , and now sat watching people go ahead of us . We paid over £300 for this ticket . Your service is a shambles

[Rachel @RachelETorr]

@POferries Yes but yet again no organisation

[Rachel @RachelETorr]

@POferries
Why is checkin not open at Euro port Hull ?

[Rachel @RachelETorr]

@MCG It isn’t going to clear is it !! It’s not a band of rain . A band comes and goes in half an hour . This will create a nightmare for travelers , travelling in thunder . Are you refunding for those who don’t set off ?