Customers are also LOVING @MetroByTMobile w/ 135k prepaid nets!
With $TMUS Q4 results, that means we’ve had 23 straight Qs of adding more than 1M customers!! And with churn falling 19 bps YOY to 0.99% customers are FLOCKING to @TMobile and STAYING. https://t.co/BTEfpHJ9rA
Mhmm, like I’ve been saying, brick and mortar has to be about the experience! Those quick to recognize shifts in customer demand rocked it. Those who didn’t...well, good luck. https://t.co/LaMxh0Fuvp
Regular feedback is fundamental. We fall into two traps in that area: we deliver it occasionally, and give so much more time to constructive/negative feedback. Give equal time to positive feedback, and weave it into regular (even daily) conversation https://t.co/7USva4l6k3
This is BIG! Starting this Friday, new customers (with 2 lines) & existing customers who add a line and purchase a qualifying, flagship @SamsungUS device in @Tmobile Retail locations can get a 50” 4K Samsung TV for FREE! My team is excited to get you set up – come in and see us!
T-Mobile Teams in the areas around the #campfire continue to support customers and anyone impacted by the fire. Please go to one of our Chico or Oroville locations if you need help staying connected to your world! @JonFreier @LeslieJohn214
Empathic #leadership is about finding a way to look at the world through someone else’s eyes so that you can hear what they’re saying and understand their needs https://t.co/dkyb7Mk7mG
That’s right, we’ve done it again! T-Mobile tops the latest @JDPower wireless purchase experience study, which measures customer satisfaction across retail, phone, and online channels! A HUGE congratulations to the best Retail team on planet earth — this is all about YOU!
Self-awareness allows you to present yourself most authentically to the people around you It’s a form of #leadership built on trust and mutual understanding https://t.co/xi5J22bhBG
Hell yeah @TMobile will be carrying the new #GalaxyNote9 & #GalaxyWatch! And you already know they work best on America’s Best Unlimited Network! Pre-order @SamsungMobileUS’s most advanced 📱 ever at midnight tonight! You won’t want to miss it 😉