ria butler

Manager at Green Man Festival. Co Founder/Producer at Soul Stretch Events, Massage Therapist, Actor/Facilitator, Polymath

[ria butler @RiaButler]

Having the most frustrating and terrible customer service experience with @facebook. Been waiting on a simple case to be resolved for 16 days. Now waiting on scheduled call that’s 30mins late. Please please can someone put me out of my misery!!! Preferably a human!!

[ria butler @RiaButler]

@reface_app Now you respond offering me 4wks for free! FREE? I would think so, you’ve stolen £40 off me in the last 7days. Money back now please.

[ria butler @RiaButler]

@reface_app you guys are billing me £20 a week for something I cancelled after two days. It’s robbery. I need my money refunded. Contact ASAP. People stay away from these thieves!

[ria butler @RiaButler]

@PayPal I have been round and round in circles with your customer service. My business account has a potential security breach and you are moving like snails. Can someone read my emails properly and respond appropriately. Not on repeat without actually reading mine.

[ria butler @RiaButler]

@stripesupport open case for 2 days. Account security breached can’t make any transactions! Spent hours on 24/7 chat no solution.
All I need is a standard number change on 2step. Simple matter. and yet it seems to have completely baffled your team. Shocking incompetence.

[ria butler @RiaButler]

@ParentPay @LACA_UK @bluerunner Will anyone there be human? I’ve been trying to contact you since March

[ria butler @RiaButler]

@ParentPay Try the all new concept of providing customer service. Please contact.

[ria butler @RiaButler]

@ParentPay Have you sorted out the fact that I can’t login to my account since March yet?

[ria butler @RiaButler]

@ParentPay I have been trying to access my parent account for two months. Every time I email support you tell me it’s resolved when it isn’t. Do you have any humans there that can speak on the phone? The worst customer service I have ever experienced. You’ve driven me to X. Noooo

[ria butler @RiaButler]

@premierinn @premierinn please can you respond?

[ria butler @RiaButler]

@premierinn been charged twice. Guest relations super rude and unhelpful. Clearly admin error but you are refusing to refund. Charged for a booking ref that was never made or confirmed and still no refund. Just rudeness and gaslighting.

[ria butler @RiaButler]

@premierinn Still no response from anyone on the @premierinn team. Please can I have my refund. You charged me twice for the same booking. This is really awful treatment.

[ria butler @RiaButler]

@JobberX @premierinn No such luck for me. Still being totally ignored. Still almost £100 down. Hello?….@premierinn are you there? Do you even care?…

[ria butler @RiaButler]

@griffithssimond @premierinn Not open? Open? Makes very little difference. These guys are so unhelpful and disrespectful.

[ria butler @RiaButler]

@Mabeanie1 @premierinn It’s probably been fully booked and charged to one customer’s bank account! 🤣 and now they are trying to get a refund for the error but being ignored by @premierinn ‘guest relations’. 🤣 That’s probably what’s happened.

[ria butler @RiaButler]

‘Rest easy from booking to bed…and beyond’. Until you look at your bank statements and see you’ve been charged twice and we refuse to refund you. 🤣 Don’t book with these guys. I’m still waiting for my refund. Blatant robbery.

[ria butler @RiaButler]

@kpayne1975 @premierinn Can’t believe these guys!

[ria butler @RiaButler]

@kpayne1975 @premierinn @SimonCalder @HolidayWatchdog Totally agree. Don’t know how these guys are getting away with what they do. Double charged, no apology, no refund, no communication other thar being mildly threatened by Guest Relations and told to call the police. So so rude!! Daylight robbery. £ back 🙏🏽

[ria butler @RiaButler]

@premierinn @barry5pies Check your bank statements before your stay. These guys double charge people and then don’t refund you. Really bad.

[ria butler @RiaButler]

@barry5pies @premierinn It depends if they double charge you or not. They like doing that.

[ria butler @RiaButler]

@premierinn @CookAlison Are part of these technical issues, double charging people and then not giving them a refund? Still waiting for my email?