Richard Morris

Tired

[Richard Morris @Rich_J_Morris]

@UKEnterprise @RacUkDM

[Richard Morris @Rich_J_Morris]

@TheRAC_UK My wife reported a breakdown at 2:19pm yesterday and is STILL stranded today. RAC sent recovery to the wrong location, she waited over 4 hours, and the replacement car RAC said would arrive in 2–4 hours never came. Please urgently help.

[Richard Morris @Rich_J_Morris]

I’ve called RAC again today, been transferred to the car-hire line, followed the automated options and then been cut off. Nearly 24 hours after reporting the breakdown, my wife still has no way home

[Richard Morris @Rich_J_Morris]

Enterprise now say they received NO booking from RAC last night and cannot find her a car today. She had to pay for a hotel and is still stranded with her luggage. We have Onward Travel cover. Someone at RAC needs to take ownership of this now.

[Richard Morris @Rich_J_Morris]

@UKEnterprise @BBCWatchdog I was provided with an illegal hire car, faulty seatbelts. Also smelling of cigarettes and services lights on. Enterprise are not interested in doing anything. Safety of customers not important. So far £300 out of pocket.

[Richard Morris @Rich_J_Morris]

@UKEnterprise I was provided with an illegal hire car from yourselves which has faulty seatbelts, stinks of cigarettes and has serine lights on. Asked for it to be changed to a legal vehicle, Enterprise not interested. Well done. @BBCWatchdog would be interested.

[Richard Morris @Rich_J_Morris]

@CroftyF1 Is this legit or just using your name?

[Richard Morris @Rich_J_Morris]

@DwrCymru ongoing leak issue since Sept. Chaos with all contacts with you. Nobody knows what is going on. Even resolution team didn’t call me back to raise a complaint. Still waiting 3 months on

[Richard Morris @Rich_J_Morris]

@SkyHelpTeam apparently consumer rights do not matter. Had a Sky Glass TV since May 2022 and now the picture has gone black. Warranty expired. I would expect it to be reasonable for a £1200 television to last longer than 2 years 7 months. You don’t. Consumer Rights Act?

[Richard Morris @Rich_J_Morris]

@btbusinesscare not only does it take four months to get a business internet line and digital phone (and I don’t get an apology for this) the service does not even work properly. Engineers fail to turn up in March and now today. Never seen anything like this from a company.

[Richard Morris @Rich_J_Morris]

@BritishGas Well thank you again British Gas, no heating in bedrooms since 12th December. I have full central heating cover. 2hrs 15mins on the phone yesterday, engineer booked to come and look at heating today but cancelled as they all have to attend a meeting. @BBCWatchdog

[Richard Morris @Rich_J_Morris]

@BritishGas Surprise surprise, British Gas DM me, say they are raising a complaint and then will close it. Another example of the standard of customer service.

[Richard Morris @Rich_J_Morris]

@BritishGas Have British Gas boiler, central heating cover and have had no heating in rooms since December. Engineers have been out but still no heating. Terrible service, apparently I have to pay for the work myself

[Richard Morris @Rich_J_Morris]

@BTBusiness How can I speak to somebody in the UK about problems with an order?

[Richard Morris @Rich_J_Morris]

@btbusinesscare why have I been waiting since August for business broadband and a digital phone? Why does nobody ever call me back when they promos they will? Why do staff not follow your complaints code?

[Richard Morris @Rich_J_Morris]

@BTBusiness @BBCWatchdog worst example of customer service I have ever experienced. I have been waiting since August for Broad band and digital phone to be put in for my business. Two failed orders. I ring most weeks and I am promised to be called back but hear nothing

[Richard Morris @Rich_J_Morris]

@sainsburys I can log in but it says I have never made an order (have shopped on the app for years) and have no future slots (I have one tomorrow)

[Richard Morris @Rich_J_Morris]

@SkySportsF1 you need to make sure @bernie_collins1 is commentating in more races. Her wealth of knowledge and insight is brilliant. If @MBrundleF1 was on this week the combination of the two would be even better.

[Richard Morris @Rich_J_Morris]

Yep, have now had the text

[Richard Morris @Rich_J_Morris]

@SkyHelpTeam I am sure you are aware from the national press and social media that Sky Glass customers were not able to watch the end of the Paul/Fury fight. What is the process for refunding the box office charge to us?