Risha Duggal

[Risha Duggal @RishaDuggal]

@lufthansa I am not worried about your fake account. I am worried that your official accounts and emails are unable to help. Fix yourself Lufthansa

[Risha Duggal @RishaDuggal]

@ziningih @lufthansa I would email customer relations - happy to help out but they have been so slow after incorrectly denying my request. It has taken them over 1.5 months. The fact that they were ready to assist so quickly would be a red flag to me.

[Risha Duggal @RishaDuggal]

@ziningih @lufthansa Oh my god! Honestly there are several people on my emails trying to help. I have started checking the email they come from and if it’s not from their official one listed by the airport staff I delete them. Sorry to hear.

[Ziningi Harrison-Migochi @ziningih]

Can someone explain this to me pls. According to UK Regulations 261, passengers in the UK should b compensated for flight https://t.co/MFMoYswPB7 applies to flights departing from the UK or arriving via UK/EU airlines. My @lufthansa from Cpt to Frankfurt got cancelled after 4hrs

[Risha Duggal @RishaDuggal]

@lufthansa I have filed a complain via this feedback form over 1.5 months ago. Your colleagues cited the incorrect regulation. I had followed up 5 times after that over email. What takes so long to know involuntary denied boarding requires compensation without following up a million times?

[Risha Duggal @RishaDuggal]

@lufthansa who is sitting behind the screen citing incorrect regulations to the compensation claim 12 days after the claim was filed when your time to reply is 7 days?
I have rightly claimed £520 under this regulation under Artcile 7. Reply to the claim email ASAP.

[Risha Duggal @RishaDuggal]

@lufthansa What passenger rights was I given when I was denied boarding with no reason, despite having valid documents and waiting at the airport for 3+ hours while your check-in servers were down for the last two days? LHR - CPT 7 Feb

[Risha Duggal @RishaDuggal]

@pulisadham @lufthansa Horrid treatment by Lufthansa. I faced something similar with their chatbot after not being able to get back to me for 1 month via email and denying me boarding for no reason.

[Risha Duggal @RishaDuggal]

@lufthansaNews What passenger rights was I given when I was denied boarding with no reason, despite having valid documents and waiting at the airport for 3+ hours while your check-in servers were down for the last two days?
#flyerrights

[Risha Duggal @RishaDuggal]

@Samrudd59832437 @FlySWISS @SW_Help @lufthansaNews Honestly Lufthansa’s customer service is in the bins. They are not responding to any calls and emails even though it’s their fault? Never flying with them again

[Risha Duggal @RishaDuggal]

@lufthansaNews Filed an urgent complaint about my involuntary denied boarding over a month ago and still no response. Completely unacceptable service. Please respond and provide the compensation I’m entitled to before I take this to county court.

[Risha Duggal @RishaDuggal]

@lufthansaNews Involuntary Denied Boarding: Complaint filed 7 Feb after I was denied boarding despite holding a valid ticket and seat. I followed up by email on 19 Feb, 27 Feb, 2 Mar and 7 Mar, and by phone on 4 Mar and 7 Mar. Unacceptable

[Risha Duggal @RishaDuggal]

@lufthansaNews Complaint filed 7 Feb after I was denied boarding despite holding a valid ticket and seat. Incorrect automated compensation denial sent 19 Feb. I followed up by email on 19 Feb, 27 Feb, 2 Mar and 7 Mar, and by phone on 4 Mar and 7 Mar. Still no proper response. Unacceptable.

[Risha Duggal @RishaDuggal]

@lufthansaNews I was involuntarily denied boarding on LH917 (London–Frankfurt) despite a confirmed ticket and arriving on time. I was due to continue on LH576 (Frankfurt–Cape Town). No reason given, no notes on my booking, and my complaint from 7 Feb still has no proper response.

[Risha Duggal @RishaDuggal]

@lufthansa I was involuntarily denied boarding on LH917 (London–Frankfurt) despite a confirmed ticket and arriving on time. I was due to continue on LH576 (Frankfurt–Cape Town). No reason given, no notes on my booking, and my complaint from 7 Feb still has no proper response.

[Risha Duggal @RishaDuggal]

@Lufthansa_DE I was involuntarily denied boarding on LH917 (London–Frankfurt) despite a confirmed ticket and arriving on time. I was due to continue on LH576 (Frankfurt–Cape Town). No reason given, no notes on my booking, and my complaint from 7 Feb still has no proper response.