Ross Smith

London based NHS Hero

[Ross Smith @Ross_Smith101]

@British_Airways our car seat didn't make it with us from Heathrow and nobody can tell us where it is! Really angry!

[Ross Smith @Ross_Smith101]

@AskDyson we've been trying to get our dyson vacuum repaired for 2 weeks and twice have been told to expect the machine to be collected and it hasn't been so 2 completely wasted days and now we can't get any response from customer services via WhatsApp! Unbelievably poor service!

[Ross Smith @Ross_Smith101]

Poor customer service from @UKEnterprise, add unjustifiable charges, ignore attempts to discuss and don't even bother to read complaint emails properly. Avoid this company like the plague!

[Ross Smith @Ross_Smith101]

@SubwayUK just grabbed some lunch from the Beckenham store and despite it clearly being a very busy lunchtime, the whole team were working efficiently and everyone was extremely polite and very friendly! Great Job!

[Ross Smith @Ross_Smith101]

@ReeceShearsmith your acting talents never cease to amaze! Another simply superb episode of #InsideNumber9

[Ross Smith @Ross_Smith101]

@Rose_Matafeo very excellent writing and superb performances in Starstruck! Absolutely loved it, well done!

[Ross Smith @Ross_Smith101]

@TUIUK Just had the absolute pleasure of speaking with Claire over in your pontypridd store who has been so lovely and amazing in helping us move the dates of family holiday (3 separate bookings) later in the year! She is brilliant!

[Ross Smith @Ross_Smith101]

@Dignity_UK R Highs & Sons (Faversham) did my father's funeral yesterday and they could not have done a better job! They were compassionate, caring and so supportive before, during and after the funeral. I cannot recommend this team highly enough!

[Ross Smith @Ross_Smith101]

@TimothyKidd @UKScouting @BearGrylls Thank you

[Ross Smith @Ross_Smith101]

@UKScouting @TimothyKidd @BearGrylls my dad died just over 2 weeks ago and this is the email we received- not very appropriate and very upsetting. After 40+ dedicated years in scouting I think he deserves better than this, dont you?

[Ross Smith @Ross_Smith101]

@TimothyKidd @UKScouting after 40+ dedicated years in scouting my dad died just over a week ago but thanks for inviting him to join in future roles! Perhaps rethink the automated email system....

[Ross Smith @Ross_Smith101]

@DPDgroup_news this is how you treat our food delivery! Every week your driver dumps it and runs before we can confront him leaving us various issues from open boxes to wet boxes! If we had a choice of carrier for our delivery, it would be anyone but you!

[Ross Smith @Ross_Smith101]

@HelloFreshUK once again piss poor delivery by DPD! Last week the box was wet! Every week it's just dumped on the floor and the driver is speeding off up the road before I've even answered the door! We are both frontline NHS workers having to isolate and we get treated like this!

[Ross Smith @Ross_Smith101]

@GiveBloodNHS doing my bit today!

[Ross Smith @Ross_Smith101]

@LidlGB You dont know which member of staff I'm talking about so how will this be dealt with so that it doesnt happen again? I think I will go back to the store and discuss this with the store manager directly.

[Ross Smith @Ross_Smith101]

@LidlGB member of staff in your bromley store this afternoon supposed to be helping customers at the self service tills is unbelievably rude and sarcastic and walked away when challenged! Disgraceful!

[Ross Smith @Ross_Smith101]

@LidlGB Can you let me know who this has been passed to and what, if any, feedback I should expect? I dont know what the guys problem was but plenty of other customers were visibly shocked by his attitude!

[Ross Smith @Ross_Smith101]

@HelloFreshUK love the food but 3rd week in a row that delivery has been dumped on the doorstep and left whatever the weather with DPD driver racing off into the distance! The box is always damaged/open and contents in a sorry state! Need a better quality courier!

[Ross Smith @Ross_Smith101]

@ReeceShearsmith amazing opener for the new season!! Another piece of phenomenal writing! #InsideNumber9

[The Royal Family @RoyalFamily]

Watch: The Queen's Christmas Broadcast 2019.
#QueensSpeech #QueensChristmasBroadcast #HappyChristmas