Rebecca Ruocchio

Compliance Associates @Gemini

[Rebecca Ruocchio @RrFeedzz]

wishing everyone green candles like these🟩

[Rebecca Ruocchio @RrFeedzz]

@SwankyTradesSOL To help pinpoint the issue, are your crypto withdrawals being rejected, or is the withdrawal option completely disabled on your account?

[Rebecca Ruocchio @RrFeedzz]

@SwankyTradesSOL We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand your concerns regarding access to your crypto assets. Are you receiving a specific error message when attempting to withdraw, or is your account currently restricted?

[Rebecca Ruocchio @RrFeedzz]

@TrustMyTake Did the security hold occur after a recent transaction or account activity?

[Rebecca Ruocchio @RrFeedzz]

@TrustMyTake We apologize for the delayed support response. Is your security hold preventing withdrawals, or is your entire account restricted?

[Rebecca Ruocchio @RrFeedzz]

@FedorukAj We understand your concern and apologize for the inconvenience. Is the account hold preventing you from withdrawing your funds or accessing your account entirely?

[Rebecca Ruocchio @RrFeedzz]

@xraquan Could you confirm whether your account is completely inaccessible or if the restriction only affects deposits, trading, and withdrawals?

[Rebecca Ruocchio @RrFeedzz]

@FedorukAj Are both deposits and withdrawals completely disabled, or does Gemini display a specific hold notification when you attempt either transaction?

[Rebecca Ruocchio @RrFeedzz]

@FedorukAj We sincerely apologize for the seven-day delay and the inconvenience caused. A verified account may still be subject to security or compliance restrictions.

[Rebecca Ruocchio @RrFeedzz]

@jxlenp We sincerely apologize for the prolonged verification process and withdrawal difficulties. Account verification and withdrawal eligibility are subject to separate security reviews. Are you receiving a specific error message when attempting to withdraw?

[Rebecca Ruocchio @RrFeedzz]

@xraquan Please check your inbox, I’ve just sent you a DM. Can you confirm you got it?

[Rebecca Ruocchio @RrFeedzz]

Hello @xraquan Did you receive any email or in-app notice from Gemini explaining why the account was frozen?

[bill_weathers72 @xraquan]

@GeminiSupport my account has been frozen for two days now and I can’t seem to reach anyone. Could I get some help?

[Rebecca Ruocchio @RrFeedzz]

@travis_mazzeo I understand the seriousness of this. If your account was closed while approximately $15,000 in DOGE and SOL remained, were you given any instructions for withdrawing or recovering the remaining assets?

[Rebecca Ruocchio @RrFeedzz]

@nakamoto_bro That error confirms the BTC withdrawal is being blocked by a security hold. Has the hold remained active for more than 24 hours, and have you already completed any security verification requested?

[Rebecca Ruocchio @RrFeedzz]

@deoparadoxxx Can you confirm whether your funds are completely inaccessible or only withdrawals are restricted, and what exact message appears when you attempt to withdraw?

[Rebecca Ruocchio @RrFeedzz]

@deoparadoxxx I’m sorry your funds have remained locked for this long. A month is well beyond what you expected, and the restriction needs to be reviewed. Does your Gemini account currently show any pending verification, security hold, or compliance review?

[Rebecca Ruocchio @RrFeedzz]

@jasonca38086270 Apologies, are you getting an error message or not receiving the verification code?

[Rebecca Ruocchio @RrFeedzz]

@GedgeLT What exactly happens when you tap Sell BTC does it show an error, remain stuck loading, or close the app?

[Rebecca Ruocchio @RrFeedzz]

@GedgeLT Sorry you’re running into this on Android. We’d like to narrow down what’s preventing the BTC sale. When you attempt to sell, does the app display an error message, freeze, or fail to load the sell screen?

[Rebecca Ruocchio @RrFeedzz]

@0AntonioGS Is the €1.12 residual balance the only restriction preventing account closure, or is there an additional restriction shown on the account?

[Rebecca Ruocchio @RrFeedzz]

@0AntonioGS We can help clarify the manual account-closure process when a residual balance is blocking closure. Did you receive any confirmation email after submitting the support form?