Russ Leighton

Customer Experience & Engagement Manager @MastercardUK. Thoughts & X’s are my own.

[Russ Leighton @Russeboy]

Wake up call.

May 2025 -> May 2026.

[Russ Leighton @Russeboy]

A Triple Firing, but not Triple cooked spuds. #TheApprentice

[Russ Leighton @Russeboy]

Hey @VueHelp @vuecinemas your staff at #York have got ignoring customers down to a fine art, your training in it must be very good.

It took 3 staff members to ignore me this evening - more worried about their break times. 🤷‍♂️

[Russ Leighton @Russeboy]

@kevatkinson @Halfords_uk Totally agree Kev. Their website is a nightmare to navigate and checkout.

[Russ Leighton @Russeboy]

@monzo I’ve reported it on live chat but your agent doesn’t seem to be that bothered with the stock reply.

[Russ Leighton @Russeboy]

Hey @O2 this number is on your network and is attempting a scam - pretending to be a child I have: [phone].

@monzo they want the money sent to one of your accounts.

I have the account name.

[Russ Leighton @Russeboy]

@virginmedia @Ofcom Are you able now, 4 hours on?

Your customer service is appualing, just ONE of the reasons I had to leave.

[Russ Leighton @Russeboy]

@virginmedia these threats have to stop! You’ve not sent a pack, I’ve requested another which hasn’t arrived - I can’t speak to anyone on the phone, the urls in your email send me to “Forbidden”, YOU are making this difficult!

Do I need to take this formally to @Ofcom

[Russ Leighton @Russeboy]

@virginmedia you want your kit back but you’re making it VERY difficult to get a returns box sent to me!

The link in your email doesn’t work and I cannot get past any of your IVR options to talk to someone!

[Russ Leighton @Russeboy]

@virginmedia It’s IMPOSSIBLE to talk to anyone. The automation sends you in circles and then cuts you off. My relationship with them is over!

[Russ Leighton @Russeboy]

Hey @virginmedia - you’ve failed on the Broadband “One Switch” process and now I’m unable to cancel my services .

It’s impossible to speak to you via telephone because you’ve got so much call avoidance mechanisms in place.

I want to make a formal complaint & speak to someone

[Russ Leighton @Russeboy]

@virginmedia I can’t! You’ve added so many call avoidance mechanisms on this line I cannot speak to anyone.

[Russ Leighton @Russeboy]

@monzo you’ve replied to many posts but missed this ☝️

[Russ Leighton @Russeboy]

Hey @monzo is it alright for a merchant to charge a 5% fee for using a Monzo card or any card for payment? Bar for example! I’d like to hear your thoughts please.

[Russ Leighton @Russeboy]

@jet2tweets I’ll do it when I return from holiday. 👌

[Russ Leighton @Russeboy]

“Nothing beats a @jet2tweets holiday, and now they’re offering cheese ploughman sandwiches with no cheese”

[Russ Leighton @Russeboy]

@APaulthompson Thank you.

[Russ Leighton @Russeboy]

Awesome start to my chapter 50 at Abbey Inn, Byland.

Awesome food and service. Thank you. @TommyBanks8

[Russ Leighton @Russeboy]

@Tesco It was around 18:00.

[Russ Leighton @Russeboy]

Hey @Tesco, your gents toilets at Clifton Moor are always FILTHY!

Today extra urine puddles on the floor along with a wet floor A board - someone put it there but didn’t bother to clean up.

Do these ever get checked?