TOMSDL

[Твій тривожний +1 @nimvalar]

"we have responded to your other ticket let's keep the conversation in single thread"

Response in other thread: *standard copy-pasted block of text addressing none of the problems in the ticket*

@SpaceX #starlink support is awful

[TOMSDL @SDLTom]

@davidleex23 @elonmusk @anothercohen I have this pain right now

[david lee @davidleex23]

@elonmusk @anothercohen Please hire more starlink support team. Dont fire them. Customer support is awful.

[MY AUNT OPAL SAID TO TELL YOU @DavieTempie]

@elonmusk why is starlink support so awful? My power supply was stolen by my fentanyl addict son, and I’m dead in the water now. I can’t even make a living now. Why won’t anyone respond to me?

[Daker @cassini_daker]

@SpaceXStarlink @elonmusk AWFUL ATTENTION FROM STARLINK SUPPORT MEXICO, THE ANTENNA ARRIVED ON AUGUST 29 AND TODAY IT STILL DOESN'T WORK, THEY CLOSE MY TICKETS, THEY DON'T SOLVE THE PROBLEM, DON'T BUY IT IF YOU DON'T HAVE PATIENCE, WILL NOT BUY ANOTHER!

[Andrew @andrewdna]

Any reason your customer facing starlink technical support are shit @elonmusk? I get growth is exponential, but 2 weeks to wait for a bs update why my dishy is not working is awful service. When can we see some improvements and someone tell me how they can fix my issue?

[TOMSDL @SDLTom]

@elonmusk @SpaceX Why is Starlink support so bad? We have had a connection down for 7 weeks now. I get a reply from support once a week. No phone number. I need this sorting. I want a refund for the time offline @Ofcom Please help

[TOMSDL @SDLTom]

@DrayTek_HQ @DrayTek_HQ When will the 3910 become stable?

[TOMSDL @SDLTom]

@UKFast @MrMattNaughton We are a smaller site and our account manager don't want to know.

[TOMSDL @SDLTom]

@UKFast @MrPeterKnight @Bigskip66 A detailed explanation from senior management is required now. What is the hold up? What are you not telling us. We are losing eCommerce orders.

[TOMSDL @SDLTom]

@Bigskip66 @UKFast I agree. I know the generator is back on... You have been telling me that it is *nearly* back online for hours now. Our account manager wont respond to me either.

[TOMSDL @SDLTom]

@UKFast We are still offline!!! Since 10:42

[TOMSDL @SDLTom]

@ukfast We have been down since 10:42 - What is the plan for us. No one will tell me.