Scott Pavao

[Scott Pavao @SPav76]

#allin

[Scott Pavao @SPav76]

I couldn't agree more #ECULIVE2 https://t.co/H9Wi5LYyJ4

[TamineshaC @TamineshaTC]

@mnburgess @briansolis The focus of the customer experience must be engaging, not managing. Many times, businesses are spending time trying to manipulate the customers to purchase their product or service. Customers are looking for an experience with a business that is customer focused. #ECULIVE2

[Scott Pavao @SPav76]

@mnburgess @briansolis My key takeaway from the X Experience is that Marketers better sharpen their anthropology and data skills, else they need to find people who have them. Understanding human behavior is the key to creating experiences! #ECULIVE2

[Scott Pavao @SPav76]

@rjharris88 @mnburgess Ryan: I experienced a silos problem today. My local Dodge Dealer's marketing group sent me a coupon to come back for an oil change. When I got to the "Express Lane", I was told there was a 1.25 hour wait. 2 hours later I walked out of there. #disappointed #ECULIVE2

[Scott Pavao @SPav76]

@kari_koss @mnburgess The social network is a great way for small businesses to drive business to their location in an instant. Is business slow? Post a coupon via Instagram, Twitter, or other social platform. #ECULIVE2

[Scott Pavao @SPav76]

@mnburgess By utilizing insights and experts to better understand how to improve upon the customer experience. Marketers must understand the customers needs and develop products and services to meet and EXCEED their needs. #ECULIVE2

[Scott Pavao @SPav76]

@mnburgess @mnburgess I agree completely, and positive connections can open a gateway to exponential growth.

[Scott Pavao @SPav76]

@southernme16 @briansolis Well said Meredith! Customer Experience IS the product, and it's difficult to deliver. #ECULIVE2

[Scott Pavao @SPav76]

@JayOswald2 @mnburgess @briansolis Jay, that quote sums it up quite nicely! #ECULIVE2

[Scott Pavao @SPav76]

I generally share both, and ignore those in the middle. I agree that customer experience drives brand loyalty, and brand loyalty is extremely beneficial in today's global marketplace! #ECULIVE2 https://t.co/bY7giPwGvp

[lauren cosentino @laurencosentin3]

@mnburgess @briansolis Customer experience builds brand loyalty. Are you more likely to share a good experience with a brand or a poor experience? Brands rely on customers sharing positive experiences as they are really the life blood of companies #ECULIVE2

[Scott Pavao @SPav76]

Focus on the customer journey! #ECULIVE2 https://t.co/RWzUA3dEwc

[Miguel Baxter @MiggyB33]

@mnburgess @briansolis Customer experience is important in improving customer relationships. Companies that focus on the customer journey and enhancing it improves customer service and customer satisfaction @briansolis #ECULIVE2 https://t.co/lsYpXGQ3oV

[Scott Pavao @SPav76]

@mnburgess @briansolis Customer Experience is so important because we live in a well connected society which makes entry to market easier than ever before. Companies enter and exit the market at the blink of an eye. In order to remain relevant, companies must focus on CX. #socialmedia #ECULIVE2

[Scott Pavao @SPav76]

#ALLIN! I’m taking Clemson in the National Championship. #CFPVote @SportsCenter https://t.co/yt6m4EcCDM

[Scott Pavao @SPav76]

#ALLIN

[Scott Pavao @SPav76]

Time to prove all the doubters wrong. #BYOG #ALLIN

[Scott Pavao @SPav76]

#ALLIN! I’m taking Clemson in the National Championship. #CFPVote @SportsCenter https://t.co/yt6m4EcCDM

[Scott Pavao @SPav76]

#ALLIN

[Scott Pavao @SPav76]

#ALLIN

[Scott Pavao @SPav76]

#ALLIN

[Scott Pavao @SPav76]

#ALLIN