SunStrong Management

[SunStrong Management @SSMSupport]

@1nonlyleo Hi Leonard, we're sorry to hear you're frustrated. We see you're already working with our Support team and encourage you to continue corresponding through your existing email thread for updates. We'll continue to monitor the matter from our end. Feel free to DM us if needed.

[SunStrong Management @SSMSupport]

@KingJrJones @KingJrJones - Hey there, we’d like to take a closer look. Please submit a request at https://t.co/EN9qKTvUfy so App Support can review your monitoring access. App feature details are also in our FAQ on that page.

[SunStrong Management @SSMSupport]

@TheOmegaMan724 @Solaris_Solar @TheOmegaMan724 - Hi Derryck — we’d like to take a closer look at what’s going on. Please submit a support request at https://t.co/EN9qKTvUfy, and we can assign an Executive Resolution specialist to follow up.

[SunStrong Management @SSMSupport]

@burgess_shelley @burgess_shelley - Hi Shelley — we’re sorry for your loss and understand the urgency here. Please reply with your System ID or case number so we can review and follow up with the appropriate team right away.

[SunStrong Management @SSMSupport]

@SuzieVodka1969 Hi Susan — we regret the inconvenience. Please reply with your Site/System ID so we can confirm your account and follow up on the prepayment request.
You can also submit a request at https://t.co/ThnayZIvVR for a case to be created directly.

[SunStrong Management @SSMSupport]

@rdd147 @JamesMclaire @Beyond_Charting @rdd147 - Hi Roger, we regret the metering issue you’ve described. Please DM us your System ID so we can take a closer look and follow up with the appropriate support team. You can also submit a request at https://t.co/ThnayZIvVR if that’s easier.

[SunStrong Management @SSMSupport]

@glennmeier @TexasREBusiness @REBusiness @alvarezmarsal @glennmeier - Hi Glenn, we regret the inconvenience. Please share your System ID here so we can take a closer look and follow up with our billing team. You can also submit a request at https://t.co/ThnayZIvVR to have a case created directly.

[SunStrong Management @SSMSupport]

@N3QEH @N3QEH - Hi Matthew, we regret the ongoing inconvenience with your system. If you can DM your System ID (no personal info), we can confirm whether your account is in our portfolio and have the appropriate support team reach out.

[SunStrong Management @SSMSupport]

@DonaldTheDogRNC @glennmeier @TexasREBusiness @REBusiness @alvarezmarsal @DonaldTheDogRNC - Hi there, thank you flagging this. If you’re willing, please share your System ID (no personal info) so we can check whether it’s in our portfolio and have the appropriate support team reach out.

[SunStrong Management @SSMSupport]

@glennmeier @TexasREBusiness @REBusiness @alvarezmarsal @glennmeier - Hi there, we regret the inconvenience during the transition. Please DM your System ID (no personal info) so we can confirm it’s in our portfolio and have the appropriate support team reach out.

[SunStrong Management @SSMSupport]

@opinionitter Hi, the best way to reach us for any SunStrong‑managed account is:
Phone: 833‑844‑4845
Email: [email protected]
These channels open a support ticket for the correct team. You may also DM your Site/System ID and we can point you in the right direction.

[SunStrong Management @SSMSupport]

@rrodriguez0824 @SunnovaEnergy @rrodriguez0824 - Hi there, we regret the inconvenience during the transition. Please share your System ID (not personal information) so we can confirm it’s in our portfolio and direct you to the right support team.

[SunStrong Management @SSMSupport]

@value_word @value_word - Hi there, we regret the trouble you’re having with your system. When you’re able, please share your System ID (not personal information) so we can confirm whether your account is in our portfolio and direct your concern to the appropriate support team.

[SunStrong Management @SSMSupport]

@Bartj81 @FBWindmaker @SunPower @barj81 - Hi Justin, we regret the frustration here and want to take a closer look. We’ve created a support case for you (00676521). Please watch for an email from our team with next steps.

[SunStrong Management @SSMSupport]

@photosfromollie Apologies for the continued delay, @photosfromollie. We’ve followed up with the internal team and their leads for direct outreach and will keep pressing for an update on your behalf. Thank you for your patience.

[SunStrong Management @SSMSupport]

@photosfromollie @photosfromollie - Thanks for sharing the system ID. We’ve confirmed an escalated case is open (00657242) and have flagged it with our Executive Resolutions team. Please allow time for review and direct outreach with next steps.

[SunStrong Management @SSMSupport]

@angiekrouse @angiekrouse - Hi there, we’re sorry you’ve had trouble getting support. When you can, please reply here or DM us your Site/System ID so we can confirm if your account is in our portfolio and escalate it to the appropriate team.

[SunStrong Management @SSMSupport]

@champagnehabebi @champagnehabebi - Hi there, we’re sorry you’ve had trouble getting support. Please DM or share your Site/System ID here so we can confirm if your account is in our portfolio and direct you to the right team. We’ll take a closer look once we have that.

[SunStrong Management @SSMSupport]

@red5rebel1 @red5rebel1 - Hi there. While billing questions are handled by our Servicing Partner, we’d like to confirm whether your account is in our portfolio so we can direct you to the correct team. Please DM or share your System ID, and we’ll take a closer look.