The reason government programs are so inefficient is that, unlike a commercial company, the feedback loop for improvement is broken, because they have a state-mandated monopoly and can’t go out of business if customers are unhappy.
No matter how bad the service is at your DMV (sorry to pick on DMVs), you still have to use your DMV, because it’s a monopoly.
"Solo esperemos que con esa pala no se haya levantado la caca del perro" 😳
Hizo una provoleta y la dio vuelta con la palita de la basura para no rayar la plancha
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