Sam Guirguis

In your vision of the world is the image of yourself -Morgan

[Sam Guirguis @SamGuirguis]

Would someone from customer service management of @MarriottVacClub please get in touch with me. Your reps need serious training and a lot less attitude. They even do not put me through to the survey at the end of the call
#marriott
#marriottvacationclub
#marriottvacclub

[Sam Guirguis @SamGuirguis]

@BestBuySupport The issue is not just the delay. The issue is that @BestBuy promised to deliver on 12/22 (before Christmas) then changed the delivery day to next week with no notification. Sadly, I cannot trust @BestBuy with my Christmas.
#bestbuy
#ChristmasShopping

[Sam Guirguis @SamGuirguis]

@British_Airways @British_Airways tomorrow marks 2 weeks since the bag went missing. All I got are broken promises that the case will be updated. No updates. No communications. Broken promises. Totally dysfunctional process. Totally incompetent team. #britishairways

[Sam Guirguis @SamGuirguis]

@British_Airways I find that request laughable. The totally useless team, working within a dysfunctional organization, is asking for feedback on the assistance they provided. What assistance? Go check the DM thread. All they did is ask me to wait for un update, which has not happened in 13 days

[Sam Guirguis @SamGuirguis]

@British_Airways @British_Airways any reason the case was closed and I was sent a survey? The claim is not updated online, and I have not received my bag yet

[Sam Guirguis @SamGuirguis]

@British_Airways Sent the info one more time via DM. I hope I will get a real response this time around, rather than the useless and usual "track the status online" response from @British_Airways staff.
#britishairways

[Sam Guirguis @SamGuirguis]

@British_Airways Another useless response from @British_Airways. Did you even check the DM before responding? The information you need has been shared with you last week via DM and all I get are suggestions to track the case in the link that your staff never updates.
#britishairways
#incompetence

[Sam Guirguis @SamGuirguis]

@British_Airways @British_Airways has no clue where the bag is and has a totally broken process of sending requests that totally get ignored by all airports. TOTAL INCOMPETENCE and broken process and horrible customer service.
#britishairways
#incompetency
#brokenprocess

[Sam Guirguis @SamGuirguis]

@British_Airways Bag missing for 11 days and all I am getting from @British_Airways are requests to wait and promises to get back. Nothing happened. Total silence. I was told the bag is in Heathrow, then sent to San Diego, then sent to New Orleans. Requests to airports to update get unanswered.

[Sam Guirguis @SamGuirguis]

@British_Airways No one updates the file. Calls to the 800 number get disconnected when live agent is requested. No communication. No updates on the file. No one to talk too. Utter incompetency and a perfect example of terrible customer service
#britishairways

[Sam Guirguis @SamGuirguis]

@British_Airways This is the link I have been trying since the bag went missing. I was told to wait for 48 hours for the file to be updated, and nothing happened within this time. The level of incompetency from @British_Airways is utterly shocking

[Sam Guirguis @SamGuirguis]

@CoxHelp Info sent by DM (for the third).

[Sam Guirguis @SamGuirguis]

@CoxComm customer service, as always, promise a deal then the confirmation email comes with a different price.
@CoxComm reps are liars. @CoxComm, listen to the 2 calls on 4/29 and give me what was promised.
@CoxComm lied again and it is getting old.
#cox
#coxcomm
#customerService

[Sam Guirguis @SamGuirguis]

@CoxHelp In a continued legacy of poor customer service, two @CoxComm reps lied to me, and I requested a review of both calls. I was promised a call back, and nothing happened, beyond asking me to provide account info several times. Still waiting for @CoxHelp to right what is wrong

[Sam Guirguis @SamGuirguis]

@CoxHelp Reply in the DM with what? The case is in @CoxHelp @CoxComm hands.
Simply, I was promised a deal by 2 reps on 2 different calls, and they both lied to me. Go listen to both recordings and give me what was agreed on. That's it.
All information provided via DM
#cox #coxcomm #FCC

[Sam Guirguis @SamGuirguis]

@CoxHelp There are no new messages in my DM. More than a week ago I complained that @CoxHelp @CoxComm reps lied to me and i asked for the arrangement that was promised in both calls. @CoxHelp continued the tradition of poor customer service and did nothing .
#cox #coxcomm #coxinternet

[Sam Guirguis @SamGuirguis]

@CoxHelp What a shameful response. I already shared my info (including address) several times via DM.
@CoxHelp @CoxComm check the DM between us before posting.
#cox
#coxcomm
#coxcommunications
#FCC

[Sam Guirguis @SamGuirguis]

@CoxHelp Still waiting for the call back. I challenge @CoxHelp to listen to the recordings and prove me wrong.
@CoxHelp @CoxComm reps lied to me. Both reps lied.
#cox
#coxcomm
#coxinternet
#FCC

[Sam Guirguis @SamGuirguis]

@CoxHelp I sent my number by DM, but honestly, I do not trust any verbal agreement with @CoxComm reps. Listen to the recordings of both calls, and it is very clear both reps outright lied. How do I know the third @CoxComm rep will not also lie?

[Sam Guirguis @SamGuirguis]

@CoxHelp Sent

[Sam Guirguis @SamGuirguis]

@CoxHelp Sent again via DM.
Hope i get a response this time
@CoxComm @CoxHelp
#cox