Sam Medley

Owner, Melting Blue Research; Owner, Medley Bros 102-proof bourbon, Wathen's Kentucky Bourbon, and Old Medley 12 Yr Bourbon

[Sam Medley @SamMedley]

@DWHomeCandles I am having trouble with your app. Items load to me cart and then I get an error message when I try to check out.

What is the issue?

[Sam Medley @SamMedley]

If the CEO of @budget had to wait in the line at the @budget counter at @iah just once, things would change immediately.

I invite you @budget CEO to stand in the line with me and see the kind of operation you are running

[Sam Medley @SamMedley]

Ordered @PapaJohns for carryout via their app and was asked for a tip.

Who would I be tipping? For what?

For serving me this pizza, which is 50% crust with a little actual pizza in the middle?

Better ingredients? Better pizza? Worse everything… including quality and value

[Sam Medley @SamMedley]

Please explain how this is not a bait and switch and joe this is acceptable customer service!

[Sam Medley @SamMedley]

@SixtUSA I have a reservation for a car at #Nashville for 1 PM today. I have paid. @SixtUSA only has cars available in a higher class and refuses to rent me that car at the price I have paid even though it is 240 PM. They have no cars available in the class I paid.

[Sam Medley @SamMedley]

This is what @MyKingSoopers “customer service” has become:

Me, at customer service counter: “May I ask you to order a product for me?”

Soopers employee: “I don’t do orders.”

Well OK then…

[Sam Medley @SamMedley]

Hey @SUBWAY what is the protocol when one places a pick-up order via the @SUBWAY app, picks it up, gets to their destination and the order is wrong? Seems to happen a lot.

Should a customer do a food audit and open the sandwiches in store and hold up the line?

[Sam Medley @SamMedley]

Absolutely uncanny how @united in-flight WiFi always works like lightning while processing your credit card then fails repeatedly during the flight.

If you are going to charge me for WiFi, make it work consistently.

If it isn’t going to work consistently, then make it free.

[Sam Medley @SamMedley]

Hey @EmbassySuites - I am required to leave at the required check-out time, but the property is not required to have my room available at their set check-in time? This is clearly a problem.

[Sam Medley @SamMedley]

@MyKingSoopers

Referred to call the store. All five calls immediately disconnected.

I know store manager Paul is totally useless.

I go BACK to the store. Problem solved by the legwork of 19 yo “manager” Corbin, who is helpful and cheerful.

He should get Paul’s salary (2/2)

[Sam Medley @SamMedley]

Terrible experience with pickup order at @MyKingSoopers in #Candelas today.

Referred to 800 number, no agents available. Call disconnected.

Referred to LiveChat, no agents available. Chat disconnected. (1/2)

[Sam Medley @SamMedley]

@Wendys served be a Junior bacon cheeseburger with no burger. Absolutely pitiful. This chain has gone so far downhill it may not be recoverable.

[Sam Medley @SamMedley]

@_Budgetcare I have followed back and await further assistance

[Sam Medley @SamMedley]

Congrats @Budget #Nashville #airport. You have provided customer service so impossibly and consistently terrible that I am left to just take the vehicle (second one) you assigned me even though the vehicle does not contain amenities I paid for.

[Sam Medley @SamMedley]

Hey @MyKingSoopers

Me, with a cart full of groceries at the service desk: “Hi, my Kroger card did not go through when I just bought these and I was told to come to the service desk to get my discount.”

Service desk clerk snaps: “WHO TOLD YOU THAT?!?”

#customerserviceisdead

[Sam Medley @SamMedley]

Hey @SUBWAY! Just saw a promo on @instagram that said “buy any footlong sandwich and get a 6-inch Series sandwich for free!”

Went to my local @SUBWAY and was rudely informed they would not honor that promotion.

So you spent money on a new menu and a promo that turned me off.

[Sam Medley @SamMedley]

With @mykingsoopers workers on strike, trying to shop at @safeway

TWO separate @safeway locations with literally no shopping carts available either in store or in parking lot cart corrals.

Interesting impression made on shoppers avoiding @mykingsoopers

[Sam Medley @SamMedley]

Moving into more normal times means back to some regularly-scheduled in-person client consultations.

Fascinating discussion today with Owen Jones @wheelin of https://t.co/EJaOpWeypV about the way COVID has impacted hiring at the executive level. Companies looking for new things!

[Sam Medley @SamMedley]

Unmasked @Uber driver tells me he “laugh(s) at other @Uber drivers who wear masks”, then tells me he is unvaccinated and he doesn’t like that his wife was forced to get the vaccine to keep her job, then tells me he has just traveled overseas. Honestly… pretty uncomfortable.