Sandeep Mishra

Strategy at TELUS Digital. Opinions are my own.

[Sandeep Mishra @SandeepM_]

Example of features becoming bugs in specific use cases. Having to tell 2 of my personal LLMs this week to ignore all previous conversations so they can come up with new thinking instead of overindexing on past context.

[Andrej Karpathy @karpathy]

One common issue with personalization in all LLMs is how distracting memory seems to be for the models. A single question from 2 months ago about some topic can keep coming up as some kind of a deep interest of mine with undue mentions in perpetuity. Some kind of trying too hard.

[Sandeep Mishra @SandeepM_]

Looking at the wait times, I am super glad we booked our tickets through @AmericanExpress. Got through the travel desk in two rings. Ticket cancelled. Refund on it's way. Great CX needs a reference point. Wish all travelers a faster resolution.

[Felishia @nazfel]

@EtihadHelp This was my situation with the call centre. Was on hold for more than an hour and no proper response.

I need to rebook the flight but there is no option on the app.

My third flight via Madrid is also on hold and needs to be rescheduled but I can’t with out proper information.

[Sandeep Mishra @SandeepM_]

Kudos to @AirCanada for proactively sending out baggage notifications. Nicely done! That’s great customer experience. ❤️🇨🇦

[Sandeep Mishra @SandeepM_]

@AravSrinivas Close, but not entirely true. Our researchers use Perplexity a lot, but have to verify information often since the model seems to start reasoning when it wasn’t asked to. Plus 3P data which is not public still needs to be bought in.

[Sandeep Mishra @SandeepM_]

@AirCanada And there was no way for the agent to take my request while having me on the call. The process was to send me back to another channel (website) to DIY this.

These are not impossible things for AC to fix. Simple customer journeys.

[Sandeep Mishra @SandeepM_]

@AirCanada Flight delay compensation eligibility form is broken. Our second journey YVR to YYZ was delayed and the form wont even pick that from the ticket number. Whats the point of even having a form?

[Sandeep Mishra @SandeepM_]

Spoke to contact center agent.
"Sorry, our customer relations department does not have an email address".
The year is 2024.

Anyhoo, I was asked to file my complaint on the "General Concerns or Feedback" section which has a turn around of... wait for it.... 25 days!

[Sandeep Mishra @SandeepM_]

@AirCanada_hlpds X flagged this as SPAM. Doesn't even seem to be a verified handle. Very suspicious.

[Ilya Sutskever @ilyasut]

I am starting a new company:

[Sandeep Mishra @SandeepM_]

@Wappy_x @AravSrinivas @JohnPaczkowski @perplexity_ai This. I mostly avoid Forbes articles, since most of them are click bait or just promoted articles.

[Tibor Blaho @btibor91]

Summary of the most interesting announcements from Microsoft Build 2024 so far

Copilot

- Microsoft Copilot received over 150 updates, enabling developers to build custom copilots
- Team Copilot expands Copilot from a personal assistant to a team member in Teams, Loop, Planner and more
- New agent capabilities in Copilot Studio allow automation of business processes and creation of custom copilots

Copilot Extensions, Plugins, and Connectors

- New Copilot extensions allow customization of Copilot actions and integration with additional data sources and applications
- Developers can build these extensions using Copilot Studio or Teams Toolkit for Visual Studio

Copilot+ PCs

- 40+ TOPS (trillion operations per second) and all-day battery life
- Recall for content search, Cocreator for AI image creation, and Live Captions for translating audio from 40+ languages
- PCs from Microsoft Surface and OEM partners available from June 18

GitHub Copilot Extensions

- GitHub Copilot Extensions allow integration with tools like Azure, Docker, and more within the IDE or GitHub
- Initial partners include DataStax, Docker, LambdaTest, LaunchDarkly, McKinsey & Company, and others
- Organizations can create private Copilot Extensions for internal developer tools

Phi-3 Models on Azure

- Introduction of Phi-3-vision (4.2B), multimodal model with language and vision capabilities
- Phi-3-small (7B) and Phi-3-medium (14B) models are now available on Azure
- Examples of Phi-3 usage include ITC's copilot for farmers, Khan Academy's Khanmigo, and Epic's patient history summarization

GPT-4o

- OpenAI's GPT-4o, a new flagship model, is now available in Azure AI Studio and as an API

Microsoft Fabric

- Provides an end-to-end solution for ingesting, processing, analyzing, and acting on real-time data
- Combines Synapse Real-Time Analytics and Data Activator for up-to-the-minute insights
- Real-Time hub allows easy management and analysis of streaming data with no-code experiences

Partnership with Cognition AI

- Collaboration to bring Cognition's autonomous AI software agent, Devin, to customers
- Devin will help with complex tasks such as code migration and modernization projects
- Devin will be powered by Azure to leverage AI capabilities for better efficiency and performance

Khan Academy Partnership

- Microsoft donates Azure infrastructure to provide free access to Khanmigo for Teachers to all K-12 educators in the U.S
- Collaboration aims to improve AI tools for math tutoring using Microsoft's Phi-3 models
- Integration of Khan Academy content into Microsoft Copilot and Teams for Education to enhance learning and collaboration

Windows Copilot Runtime

- Infuses AI into every layer of Windows, accelerating AI development
- Includes Windows Copilot Library with APIs powered by 40+ on-device AI models
- Introduces Windows Semantic Index for redefined search capabilities and new productivity features in Dev Home

Windows Subsystem for Linux (WSL)

- Enhancements to meet enterprise-grade security requirements and improve developer productivity
- New features in Dev Home include Environments for managing remote environments and improvements to DevDrive and PowerToys

New Virtual Machines

- Azure ND MI300X v5 virtual machines, powered by AMD's MI300X AI accelerator chip, are now generally available
- Preview of new Cobalt 100 Arm-based virtual machines featuring Microsoft's custom-designed processor

[Linus ✦ Ekenstam @LinusEkenstam]

world will never be the same

OpenAI has released ChatGPT-4o and its safe to say that we are about to enter the next phase of AI madness

11 examples:

1. Be my eyes, visual real-time assistant

[Sandeep Mishra @SandeepM_]

@rwang0 @MicrosoftTeams @Microsoft I am not even a Teams client, but I absolutely hate it when I have to join a meeting with a Teams link on it. #Groan

[R “Ray” Wang 王瑞光 #Cupertino #AI #Energy R.NFT @rwang0]

MyPOV: @MicrosoftTeams is such crap. almost every client agrees it's worse than a virus. The new update is debilitating. #FAIL Worst product ever. @microsoft please fix this mess soon!

[Ivan Kotzev @IvanK_NH]

Thanks @TELUSint & @willowtreeapps for the in-depth overview of Fuel iX product: app development platform w/ a capability to manage w/ a centralized standard & plug&play microservices, ~100 #LLMs in multicloud environment, following security and risk mitigation best practices

[Sandeep Mishra @SandeepM_]

@PrincessCruises has the worst mobile experience I have ever seen in the last 2 years. Poorly defined user journeys. Completely unintuitive navigation. Seeking profile information despite booking. Re-entering card details. App errors. Pls find a new design/dev team.

[Sandeep Mishra @SandeepM_]

@rbcinsurance Day 6 - still nothing. Social support queues probably don’t work too.

[Sandeep Mishra @SandeepM_]

@RBC Its the year 2024, and you still can't download your auto insurance policy from RBC's insurance website. Clicking on the policy # takes you to a quote page, and the docs section doesnt have it. No chat support. Well done, guys. Proud of you!

[Sandeep Mishra @SandeepM_]

@rbcinsurance Done!

[Sandeep Mishra @SandeepM_]

@HarvardBiz Interesting. But I found the take by Jim Collin’s in Good to Great more insightful. You need the right people in the right jobs, and problems of motivation, inspiration simply resolve themselves. Thoughts?