Ca$h

what a fabulous day to be alive

[Ca$h @SarahCashford]

💔💔💔

[Ca$h @SarahCashford]

@GWRHelp I just wanted to say a massive thank you to Rob at your Exeter St David’s station - he was absolutely unbelievable this morning - so helpful and just ridiculously pleasant to everyone in the most difficult (35degrees!!) circumstances 😊 he’s a credit to your company 💫

[Ca$h @SarahCashford]

@TPExpressTrains Connor & Billy were the best hosts ever today - 12:54 from Liverpool to Leeds - absolutely fantastic (even for Liverpool supporters 🤣) thank you so much for making my day 🥳

[Ca$h @SarahCashford]

@TheAA_UK No she’s not ok - she’s still there waiting for a mobile mechanic - my MOT is completely sound - it’s a flat tyre - he was so rude to her - he literally said “I’ll leave you to it” and cleared off -what kind of service is that???

[Ca$h @SarahCashford]

@TheAA_UK horrendous service from your patrolman attending my daughter this morning-left her stranded at the roadside despite my cover extending to family and point blank refused to help her. He’s an absolute disgrace to your company she’s still there as I had to work Reg no….

[Ca$h @SarahCashford]

@CarolineKidd_ @TUIUK After the horrendous experience you had you’d think they’d be falling over themselves to help you 😡

[Ca$h @SarahCashford]

@VodafoneUK over an hour I’ve been trying to sort this out - cut off twice and now told I’ve been given the wrong advice. Brand new phone has not worked since it arrived - 2 resets - 2 store visits - e sim - physical sim - WHY CAN’T SOMEBODY HELP ME??

[Ca$h @SarahCashford]

#CFAWARDS #CFAWARDS23
@TheIFB what a time to be alive 🍾🥂🎈

[Ca$h @SarahCashford]

@rnblade69 @TUIUK That’s why they need reporting - they’re regulated by the FCA - they’re just banking on us giving up & going away - buliies

[Ca$h @SarahCashford]

@TUIUK make it make sense - holiday booked ZERO DEPOSIT for June ‘24 - I cancel it within a week due to personal circumstances and noting your t&c’s : cancel your holiday % of your holiday price : 70 days or more = loss of deposit
You have taken £374?? Give it back please

[Ca$h @SarahCashford]

@rnblade69 @TUIUK The compassion is so heartwarming- bunch of robots - customer service is dead at this company

[Ca$h @SarahCashford]

@rnblade69 @TUIUK That’s what I said - they lure you in with “no deposit” then hide it in the monthly payments that you wouldn’t be paying if you cancel it - report them to the FCA - they’re in breach of the new Consumer Duty rules - what a dreadful company

[Ca$h @SarahCashford]

@TUIUK99 you are in such breach of the Consumer Duty regulations with your stealth theft in such economically challenging times I will be reporting you accordingly

[Ca$h @SarahCashford]

@rnblade69 @TUIUK Is yours the same? Zero deposit cancellation & money taken from your account??

[Ca$h @SarahCashford]

@rnblade69 @TUIUK They literally don’t care - they’re in breach of the new Consumer Duty regulations and have the discretion to provide some decent customer service but have chosen not to.

[Ca$h @SarahCashford]

@rnblade69 @TUIUK They have DM’d me to spout the same rubbish as yesterday- apparently zero deposit just means they hide it in the monthly payments - no good reason given to not reinstate other than “I’m out of 24 hours” It’s misleading and it’s theft - I’m not giving up though

[Ca$h @SarahCashford]

@TUIUK I had no reason to expect the stealth removal of nearly £400 from my account- this happened yesterday- so is that 24 hours ? Course not - it’s the wrong 24 hours no doubt

[Ca$h @SarahCashford]

@TUIUK Please- why would I make a DD payment on a holiday I cancelled within 2 weeks of booking it on a zero deposit basis? Riddle me that? I cancelled it with 10 months to go - I paid NO deposit therefore you cannot charge me 0% of 0!I’ve asked to reinstate but no good reason why not

[Ca$h @SarahCashford]

@TU1UK__ Yes will do thank you

[Ca$h @SarahCashford]

@TUIUK Megan - what on earth has this got to do with the price of fish???
You are refusing to be reasonable- your policies are not transparent in fact they are shockingly devious.
You are not a very good representation of the TUI brand - things can be done and morally should be.

[Ca$h @SarahCashford]

@TUIUK Disappointment?? This is actual theft-you haven’t addressed the “Low deposit” v the “No deposit” argument at all - zero customer service despite my “loyalty” as your email states and a point blank refusal to accommodate an alternative holiday (which makes no economic sense btw)

[Ca$h @SarahCashford]

@TUIUK Hello?