@delseyofficial it’s been 4 months and I’m still tying to get warranty resolution . My initial email was in September, got a reply back and since then crickets. I’ve sent 3 followup emails with no response/acknowledment.
@Costco for visibility since I purchased from Costco.
@theghostbed
can someone from customer service please call me? I have called (no-one picks up and the IVR puts me into vm), emailed (no response other than auto reply) and tried chat (agent disco'ed, and chat is now not available). customer service looks to be non-existent!