SecretPostie

[SecretPostie @SecretPostie]

@Ellh92 probably because it hasnt moved since the last update

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@kcaj53 @ruskin147 exactly

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@Anne___Marie___ 99% its delayed and not lost, theres major delays.

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@Higham10 and you know this was opened by a member of staff how ?

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@BarkingInside @birmingham_live not as simple as that, most offices are at full capacity due to observing social distancing.

[SecretPostie @SecretPostie]

@Anna64482606 theres huge delays, so its more than likely delayed than lost. But keep in mind the times when you can make a claim for a lost package just in case.

[SecretPostie @SecretPostie]

@GraceeeThomson @emmamcintyrex not sure why anyone at RM help is telling people their packages are lost after a few days of being delayed. Theres huge delays across the network, almost certainly just late than lost.
They dont do themselves any favours by not being upfront about it.

[SecretPostie @SecretPostie]

@hanaoor why do you want an earlier collection ? it would make zero difference.

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@leoashleylinter @DavidBurgess73 you`ll get them eventually, have some patience, theres a pandemic these arent typical delivery times.

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@Fr3ya001 @RoyalMail @Hermesparcels @UPS @PostOffice thank you !!

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@sarahjayne16x it does when theres not a pandemic

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@DeniseKnightsT @thisworldisbig @RoyalMail @HERMES @DPDgroup_news nice of you to notice the pandemic is still going on ! thank you, most think mail is processed and delivered by some kind of black magic !

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@GibsonStJasper1 im the first to knock RM, but theyre in an impossible situation right now and everyone is doing their best to get mail and packages delivered. People are overall ungrateful unfortunately.

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@JimLovesLemons its frustrating that people expect a regular service during covid, theyre so used to covid now that they seem to think everything is "normal" even though in so many other instances of their life things are clearly NOT normal.

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@ShannonMck_xo :(

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@Sonic_Sinclair @RoyalMail depends what problems youre talking about. I know my office was clear every day pre covid.

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@AnnaLKnights yes the machines rip many xmas cards, ive worked on the machines, ive seen it happen thousands and thousands of times.

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@bmckee195 yeah i hear ya ! as someone who wants to order one but hasnt been able to i understand the frustration ! at the same time its like everyone has gone parcel crazy this year, its the perfect storm with covid too and social distancing, try and remain patient !

[SecretPostie @SecretPostie]

@TonyReilly70 the system was stretched providing a close to normal service during covid. Now xmas is here and its just way too much, plus traffic is higher than any other xmas through growth but also because more people are sending gifts than ever due to not being able to visit due to covid.

[SecretPostie @SecretPostie]

@Sonic_Sinclair @RoyalMail hard to expand when you have to abide by social distancing.