Shawn Rolin

Tech fanatic, Data Center, Cloud, Collaboration, IoT, anything new and innovative. Technology leader @Zoom. All of my tweets are my own, good or bad!

[Shawn Rolin @ShawnRolin]

@TMFanSupport That advice is completely useless.

The tickets are gone. The queue is full. Again, a complete failure at a time critical moment. On a SBL presale even, infuriating.

[Shawn Rolin @ShawnRolin]

@Ticketmaster the platform and errors of “session paused” at critical parts of a time sensitive transaction are a complete failure. I don’t get how this monopoly has not been disrupted.

The customer experience is one of the worst in tech. Not sure why I even bother trying.

[Shawn Rolin @ShawnRolin]

@NaithanJones I have voicemails in my google drive. There is something very powerful in others words, written or spoken.

[Shawn Rolin @ShawnRolin]

@rowantrollope @ilyabu @Zoom As I stated Zoom is moving forward with DGJ today. It’s up to all of us to ensure it’s a great user experience. I also stated I don’t think multi-app as-is is great either. My comment was “if” DGJ doesn’t deliver, then we have to be open to other innovative solutions.

[Shawn Rolin @ShawnRolin]

@ilyabu @rowantrollope @Zoom @odedgal Is @rowantrollope a customer?

[Shawn Rolin @ShawnRolin]

@ilyabu @rowantrollope @Zoom @odedgal No need, you wouldn’t listen. 🤷‍♂️

[Shawn Rolin @ShawnRolin]

@ilyabu @rowantrollope @Zoom @odedgal Ok so actually managing them for over 10 years as a customer is irrelevant? Regardless of what you think, there are other opinions in the world that have merit. I remain steadfast in my view that we should be open to those.

[Shawn Rolin @ShawnRolin]

@ilyabu @rowantrollope @Zoom @odedgal Got it, you know better regardless of the feedback. Cool. 👍

[Shawn Rolin @ShawnRolin]

@ilyabu @rowantrollope @Zoom @odedgal As I said, we have a direction it’s DGJ. However, if we both deliver on the ideal experience with DGJ and the majority of customers still feel multi app is the right strategy, then we have to be open to that being a possibility.

[Shawn Rolin @ShawnRolin]

@ilyabu @rowantrollope @Zoom @odedgal Licensing overhead/complexity should Multi App be the option. Not in DGJ mode.

[Shawn Rolin @ShawnRolin]

@ilyabu @rowantrollope @Zoom @odedgal In the current climate I don’t think it’s a great experience. Not every vendor bought in, management issues, licensing overhead, etc. that doesn’t mean that there isn’t and elegant solution to be had. Would take multi vendor collaboration to solve it.

[Shawn Rolin @ShawnRolin]

@ilyabu @rowantrollope @Zoom @odedgal We talk regularly as you well know. DGJ is what we have on the table NOW so focusing efforts there. Progress is better than paralysis. 😏

[Shawn Rolin @ShawnRolin]

@MaioccoNBCS It started slow and has picked up all game.

[Shawn Rolin @ShawnRolin]

@JeremyLaurenson @DaveMichels @Zoom So since it has to be baked in you are saying that someone has E2EE chat, meetings (configurable with endpoint support) and Phone (configurable with endpoint support) today? 🤔🤔(Hence Dave’s original question)

[Shawn Rolin @ShawnRolin]

@AskMP I assume you have gone the capture card route and it doesn’t work for you for some reason? Secondarily, does the RTMP output not work for you either? If not would be hood to understand the specific need and required security around ingest.

[Shawn Rolin @ShawnRolin]

@Insect_Nation @colinmadland @Insect_Nation that actually looks like a different problem. In the virtual background settings uncheck “I have a green screen”. If you can’t, it may be that your CPU can’t support non-green screen performance. Hopefully that may help. 🤙

[Shawn Rolin @ShawnRolin]

@rowantrollope Going to be like when I was 18 and trying to pay someone to go in and buy me beer? 🤣🤣

[Shawn Rolin @ShawnRolin]

@AlbreyBrown For me it depends on the role being hired for. If it’s a senior role or manager, I am looking at work experience, time in role, etc. education is at the bottom and I rarely get there. Only time I could see it in play is someone with no job history and it’s all I have to go on.