Sheeba Naaz

Former Vice President (Post graduate) @kclsu | Master's @warstudies | Aspiring to be an Expert in Terrorism Studies & Security Studies| Ailurophile| Pluviophile

[Sheeba Naaz @Sheebanaaz]

Received the Best Paper Award at the JTA International Conference 2020. My step towards becoming an expert on South Asia

[Sheeba Naaz @Sheebanaaz]

@BisleriZone You never addressed my query and closed it without asking me the issue. It's been 7 days since I ordered water and I am still waiting for it to be delivered

[Sheeba Naaz @Sheebanaaz]

. @BisleriZone Unacceptable! Order placed 4 Aug & STILL not delivered. Delivery keeps getting rescheduled and your chat agent ended the conversation with ZERO resolution. Left without drinking water in this weather. Resolve this NOW or I’ll file a consumer complaint. #Bisleri

[Sheeba Naaz @Sheebanaaz]

@airindia I have responded to the DM

[Sheeba Naaz @Sheebanaaz]

. @airindia Following up again on my issue. Ticket is issued but PNR is showing invalid. No response on previous post or the DM yet. Travel date is approaching, request urgent confirmation of booking status.

[Sheeba Naaz @Sheebanaaz]

.@airindia My ticket is confirmed, received an e-ticket through email but PNR shows invalid everywhere. Tried checking multiple times. Please urgently confirm booking status or share the correct PNR.

[Sheeba Naaz @Sheebanaaz]

.@zomato It’s been over 3 hours since your team said they’re “looking into it,” but no update yet. This is a simple case of wrong order delivered with clear proof already shared. Requesting immediate resolution and refund. Order ID: 7985081783

[Sheeba Naaz @Sheebanaaz]

@zomatocare Been 1.5 hours, waiting for updates

[Sheeba Naaz @Sheebanaaz]

.@zomato I ordered 500g Mishti Doi but received 125g + 5 Rasgullas instead. Shared clear photos on chat but your team says they “can’t verify.” This is incorrect & unacceptable. Please resolve and issue refund immediately. Order ID: 7985081783

[Sheeba Naaz @Sheebanaaz]

@Hammadurrahma_n @airindia @makemytrip @makemytrip sucks! Don't ever book with them! I made several Bookings with them in the past but never doing it ever again in the future

[Sheeba Naaz @Sheebanaaz]

@makemytripcare Thank you for the apology, Taniya. But after 10+ hours of unsuccessful follow-ups with @makemytrip and repeated outreach on Twitter, the resolution came from Air India, not your support team. An apology doesn’t replace delayed accountability.

[Sheeba Naaz @Sheebanaaz]

Thank you @airindia for stepping in and resolving my issue promptly when I was completely stuck. Really appreciate the support.Extremely disappointed with @makemytrip, poor customer service,repeated call disconnections and no accountability.Will not be booking through them again

[Sheeba Naaz @Sheebanaaz]

MakeMyTrip support has failed completely. Hours on calls, disconnections, no resolution.
Even Air India couldn’t help due to agent restrictions.
Stuck in a loop and facing mental stress.
I need urgent action.
@makemytrip @airindia @AirSewaIndia @makemytripcare

[Sheeba Naaz @Sheebanaaz]

@airindia Thank you, i have responded to your DM

[Sheeba Naaz @Sheebanaaz]

Extremely poor support from MakeMyTrip.Unable to reschedule flight due to system error and OTP issue.Spent 10 plus hours on calls with no resolution since 4 April.
@AirSewaIndia complaint raised XA6173XX. Travel date approaching.Request urgent assistance.
@makemytrip @airindia

[Sheeba Naaz @Sheebanaaz]

@airindia Sharing screenshots for your reference @AirSewaIndia @makemytrip @makemytripcare

[Sheeba Naaz @Sheebanaaz]

@airindia Sent you the DM with details

[Sheeba Naaz @Sheebanaaz]

Moreover now I am going to take legal action! I need a payback of all the hours I have been held up on calls and the mental harassment I have faced up until this moment.
@jagograhakjago @consumercourtin

[Sheeba Naaz @Sheebanaaz]

.@makemytripcare It has been more than a week and I have not heard back from you.I have been making calls for the last 10 days daily and holding up for more than an hour without any resolution.I am never going to book anything with @makemytrip ever again. You have lost a customer

[Sheeba Naaz @Sheebanaaz]

@makemytripcare Moreover now I am going to take legal action! I need a payback of all the hours I have been held up on all and the mental harassment I have faced up until this moment.
@jagograhakjago @consumercourtin

[Sheeba Naaz @Sheebanaaz]

.@makemytripcare as usual I have again reached the dead end and haven't heard back from you. Close your customer service if you can't serve your customers. I have been doing a lot of bookings through your app and it's time I stop doing that.

[Sheeba Naaz @Sheebanaaz]

@makemytripcare It has been 6 days and I have not heard back from you. I have been making calls for the last 10 days daily and holding up for more than an hour without any resolution. I am never going to book anything with @makemytrip ever again. You have lost a customer