"The illusion of freedom will continue as long as it's profitable to continue the illusion. At the point where the illusion becomes too expensive to maintain, they will just take down the scenery, they will pull back the curtains, they will move the tables and chairs out of the way and you will see the brick wall at the back of the theater."
Frank Zappa
We have 6 Starlink systems and are considering 12 more. I've been a loyal customer and advocate for years.
I believe in the technology, but the support experience has been unacceptable.
After exhausting every support option, including speaking with a supervisor, I'm left with no choice but to bring this issue here publicly.
@elonmusk@Starlink@SpaceX@Gwynne_Shotwell@LaurenDreyer@michaelnicollsx
Can someone in leadership please take ownership and help restore our service?
Please DM me directly.
Today I finally spoke with a @Starlink supervisor.
She confirmed the policy changes and capacity restrictions, but said they cannot restore service, override the restrictions or give any timeline.
After days of support tickets and calls, the answer is essentially "too bad."
Unbelievable.