Simmoina Ellis

Counselling psychologist in training. Poet by night and a lover of life. Helping people create the lifestyle that works for them @ Simmy’s Helping Hands.

[Simmoina Ellis @Simmoina]

@AlbionPrimary Thanks very much 👏🏾

[Simmoina Ellis @Simmoina]

@waitrose #canarywharf Really just wanted to say a massive thank you to the lovely staff who got me flowers when I badly sprained my ankle. I’ve been shopping there for 20 years and have seen and known some staff for over 10 years and too my children. Thank you again 💐

[Simmoina Ellis @Simmoina]

@iD_Mobile_UK Yes I did. I then tried doing this again this week as my number hadn’t ported and am unable to enter details as it keeps saying error.

[Simmoina Ellis @Simmoina]

@iD_Mobile_UK I have been trying to get in contact with someone for the last two days. My number hasn’t ported over? What is going on. Error message on page yet no suggestions on what to do?

[Simmoina Ellis @Simmoina]

@NinjaKitchenUK Thank you for the clarification as I would have wanted a grey if it had existed. Anyhow @amazon replied and stated that the colour is “subjective and can be either charcoal grey or black” yet there description/pictures don’t state this which is very misleading consumers.

[Simmoina Ellis @Simmoina]

@NinjaKitchenUK Hi can you tell me if the Ninja air fryer max dual zone AF451UK with the probe come in grey?
Thanks

[Simmoina Ellis @Simmoina]

@AmazonHelp Ninja Foodi MAX Dual Zone Air Fryer [AF451UK] Smart Cook System, 9.5L, 2 Drawers, 6 Functions, Grey https://t.co/1DpWk9mwy2

[Simmoina Ellis @Simmoina]

@AmazonHelp I was advised to do a return & you would send me the grey one.I said that I can’t find this in grey on any other site not even @NinjaKitchen. You then said that there would be an investigation. Other customers have complained about this error also & you haven’t made any changes.

[Simmoina Ellis @Simmoina]

@NinjaKitchenUK Thanks so much for the clarification as I have had issues with this due to @amazon @AmazonUK stating they have it in grey in there item description and pictures when in fact it doesn’t come in grey. This is very misleading for consumers & they have been informed and done nothing.

[Simmoina Ellis @Simmoina]

I have to say at this rate @DPDgroup_news your just like #Evri two days in a row you’ve lied about attempted deliver of my #costco delivery! Disappointing services #fakedelivery #poorcustomerservice I’m sure my items will be last on the list so they won’t get delivered again

[Simmoina Ellis @Simmoina]

@DPDgroup_news Disappointed with the continued #poorcustomerservice. No return call from the manager on why the driver lied & dropped my #costco order to @sainsburys. I’m expected to collect with my baby & twins and carry up now 8 flights of stairs or sort this out with Costco

[Simmoina Ellis @Simmoina]

@DPDgroup_news @CostcoUK I’ve DM & haven’t had a reply back. I’m not going to the store to collect 5-6 boxes of stock with a baby back & forth.I suggest you arrange for this to delivered before the items are sent back to Costco.I shouldn’t have to be arranging this myself such poor #CustomerService

[Simmoina Ellis @Simmoina]

@DPDgroup_news Hi I was expecting my delivery today and saw I was 109 in line with the driver at number 6 a few streets away.I then received notification that the items were now delivered to Sainsbury before the drop off slot.I now have to collect 5-6 boxes of a @CostcoUK order?

[Simmoina Ellis @Simmoina]

You think between the bots and agents the amount of money you make from your service fee you’d have these chats backed up to see what and how your agents treat people. #poorcustomerservice #bots

[Simmoina Ellis @Simmoina]

So and error made @Deliveroo means that I have to pay for it even though I was informed by an agent I will get a refund.Ive had to be chasing them down for over two weeks & was asked by the agents if I have there names, screenshot all to get my refund. #disgustingcustomerservice

[Simmoina Ellis @Simmoina]

@yummum85 Raising kings 👏🏾 👏🏾

[Simmoina Ellis @Simmoina]

@SkyUK Hi I’ve been on hold now and wasted an hour waiting to cancel my account? Surely there is another way besides calling? @SkyHelpTeam your chat buttons do not work. Thanks

[Simmoina Ellis @Simmoina]

@Hermesparcels #greatcustomerservice from your #bot Holly 🤦🏾‍♀️ who has somehow sent me an email dicussing a refund?! You actually couldn’t make this up because she will probably be right after it’s found that the package has gone “missing” really 🧐🤦🏾‍♀️ #2022fail #poorcustomerservice

[Simmoina Ellis @Simmoina]

So you said my delivery was yesterday after lieing that you couldn’t find my address @Hermesparcels . Then you changed it back to can’t deliver to my adress because you can’t find my address but you can deliver my other packages?!