SimpliSafe

Advanced home security and 24/7 pro monitoring for over 4 million people 🏡 Named "the best home security" by U.S. News and World Report. 🏆

[SimpliSafe @SimpliSafe]

@BROserade If the police show up after entering a PIN, it could be because the red panic button on top of the keypad was pressed, or a duress PIN was entered. Both are SOS signals that immediately alert first responders. Terribly sorry about your rough night we hope your Friday is better.

[SimpliSafe @SimpliSafe]

@pettis_addison Hey Addison thank you so much for brining this to our attention. We'd be happy to hear more about this incident. Please send us a DM when you can.

[SimpliSafe @SimpliSafe]

Did you know June is National Safety Month? We’d like to take this opportunity to thank the millions of customers who trust us to keep them safe every day as we pursue our mission to keep every home secure.

#homesecurity #customerservice

[SimpliSafe @SimpliSafe]

You can now grab SimpliSafe at Walmart! 🛒🔐 Home security just got a lot more accessible - in stores and online now.

Read more: https://t.co/2vYpLv14m9

[SimpliSafe @SimpliSafe]

@LeslieMcArno Hey Leslie send us a DM we'd love to see where the disconnect it and help resolve it!

[SimpliSafe @SimpliSafe]

@cdonahue17 Hi Christine, ninety minutes on hold on top of the weeks leading up to today is a lot to carry and understandably exhausting on your part, and we hear how defeating that has felt. Please DM us so we can get your account and contact information safely.

The SimpliSafe Team

[SimpliSafe @SimpliSafe]

@DavidShaker274 Hey there David! Feel free to send us a DM if you have any questions.

[SimpliSafe @SimpliSafe]

As you may have seen, there was a widespread internet outage that impacted much of the U.S. yesterday.

Our services, monitoring, and features are functioning normally, though you may encounter longer wait times when trying to reach a live agent.

[SimpliSafe @SimpliSafe]

@vikashyadav3 Hi Vic,
To clarify, the micro-USB port on the back of the Video Doorbell Pro does not charge the device for normal operation. The doorbell is designed to be powered by a compatible hardwired doorbell system (8–24 VAC) the USB port is intended for setup and diagnostic purposes. https://t.co/vq0mLxBWY5

[SimpliSafe @SimpliSafe]

@Disenchanted63 @ADT Whenever you are ready to chat our DMs are open! Please don't hesitate to reach out and we can set up a call to get your home secure. 🔒

[SimpliSafe @SimpliSafe]

@TheHerdHouse This is the best thing we've ever seen.

[THE HERD HOUSE @TheHerdHouse]

barry: lolz. I’m already in the house.
#TimeToCrime

@SimpliSafe

[SimpliSafe @SimpliSafe]

@theodoulouchris @Simplisafe_UK Hey Chris! Terribly sorry to hear about this. When moving off of a plan such as your previous plan to a plan with no camera features the advisement should have been to have you download any footage you wanted to maintain. We'd be happy to help fix this for you please send us a DM

[SimpliSafe @SimpliSafe]

@peace4bliss That is nerve wracking! We hope everything is ok, please reach out if you need anything at all.

[SimpliSafe @SimpliSafe]

@chiefpenguin18 Hey Sean! Using the Solar Panel shouldn’t affect motion events after dark. We’d love to look into this further. Could you please send us a DM with more details?

[SimpliSafe @SimpliSafe]

@mookiemama1 We're sorry you were on hold for thirty minutes and didn't get the help you needed. We'd like to look into what happened so this agent and our teams can prevent this in the future. Please send us a DM with more details.

[SimpliSafe @SimpliSafe]

@johnhop Thank you for bringing this to our attention, John. We would like to escalate this matter and conduct a proper investigation. Please send us a DM at your earliest convenience.

[SimpliSafe @SimpliSafe]

@MrTCHarris Hi there Tom were you ever able to access the website? Is this happening to you on mobile or desktop? Please feel free to send us a DM we'd be happy to help you investigate and answer any questions you may have.

[SimpliSafe @SimpliSafe]

@eshill11 @NYCMayor Hey there Erica! The safe word security measure is Iin place to ensure I'll intentioned people can't call in and deactivate systems. You can use our mobile app to find your safe word and give us a call so we may get this taken care of for you.

[SimpliSafe @SimpliSafe]

@AltcoinShihan Hi there, Shihan. Thank you for bringing this to our attention, and we are terribly sorry to hear about the break-in at your home. This is something we take very seriously and would like to get you connected with our team if you have not spoken to them already.

[SimpliSafe @SimpliSafe]

@AgarwalMeet11 Hi there Meet! Please feel free to send us a DM for further assistance regarding your SimpliCam.

[SimpliSafe @SimpliSafe]

@buddha_low @justlenathingss We are also adorable! Just so you know our indoor cameras have mechanical shutters that physically close when not in use.