Lucas

Polyglot developer, tinkerer & sketcher @OVOTechTeam

[Lucas @SketchingDev]

My Gemini Live API based assistant for an experimental CX journey can now read barcodes when conversing with the customer.
1. Customer establishes video WebSocket stream
2. Server stores the last X seconds video frames
3. Model calls tool which sends frames to barcode detector

[Lucas @SketchingDev]

My ongoing project to detect errors in Genesys flows and chatbots...

It
* Tracks changes to flows/chatbots
* Alerts to sudden increases in errors
* Provides affected Conversation IDs

There's much more I'd love to do, including tracking using Git

#Genesys #Chatbots

[Lucas @SketchingDev]

Really nice visualisation at #Xperience23

People were invited to add thread to it of a colour that reflects their relationship with @Genesys

[Lucas @SketchingDev]

I'll be talking in a session at @Genesys's #xperience23 today about optimising bots, here are the links in my talk

Articles from my talk: https://t.co/dXo1yAsWJR
Chatbot tooling: https://t.co/yW0ZGQZbMh
Demo of generative AI testing a Genesys chatbot: https://t.co/HyirzAPBfl

[Lucas @SketchingDev]

Sketchnote of what I learnt at the first day of @Genesys #Xperience23 (I ran out of time to include it all). The exhibition opened today, and talks start tomorrow!

[Genesys @Genesys]

Customer service bots are essential as consumer use of chatbots continue to rise, but satisfaction is declining. @OVOEnergy software engineer Lucas Woodward joins Genesys experts to dive into how to use automation to build better #bots, faster.

[Lucas @SketchingDev]

On my way to speak at #xperience23. I've set myself the goal of implementing
ChatGPT into my @Genesys Chatbot testing tool (https://t.co/YDuaWWJ9Hp) during the journey so
anyone with a @OpenAI ChatGPT account can start testing their bots with Generative AI!

[Lucas @SketchingDev]

I’m on @Genesys's Tech Talks in 20 podcast! I’m talking about automating the development/testing pipelines for chat-bots at @OVOTechTeam, which allows us to reduce the time it takes to deliver functionality to customers and adapt to their feedback

https://t.co/mYQPtRQeiv

[Lucas @SketchingDev]

A few days ago I posted another article on the @OVOTechTeam blog, this time about a service I created that uses @Genesys Cloud's Participant Data to convey metrics, which my service publishes to DataDog. We can then utilise the power of DataDog with them

https://t.co/Z9AM41swJa

[Lucas @SketchingDev]

Integrating ChatGPT into my self-serve chatbot testing tool. I like how realistic the automated tests now are.

[Lucas @SketchingDev]

A sketch for a new blog article I'm writing about realtime streaming 'metric' @Genesys participant attributes to @datadoghq. It's currently handling 4.5 million events a month for approx $40 (AWS side) and $20 (DD side) in custom metrics

[Lucas @SketchingDev]

Using developer tooling (CircleCI, GitHub, Terraform etc) to automate the development of Genesys chat-bots
https://t.co/lgXVB0W0nl

[Lucas @SketchingDev]

@peter_senna I usually quickly capture the initial idea on a sketchpad. Then refine it to a more presentable sketch on my IPad. Personally, I find the key is not to add too much detail when refining, just focus on the original sketch at the time of the idea. This is at least what I try to do!

[Lucas @SketchingDev]

@peter_senna @Genesys Thanks for reminding me. It’s now at https://t.co/AapImonySq

I had the great idea of creating a new website for chat bot specific articles, then decided I’d just use my original site.

[Lucas @SketchingDev]

Managed to grab some time over Christmas to create a project for viewing my @smartthings sensor data in @grafana #smarthome

[Lucas @SketchingDev]

@Elancheran_V That’s strange. Would you mind sending me your test script via DM so I can debug it?

[Lucas @SketchingDev]

I pivoted on the #sideproject to instead expose lower-level metrics that teams might find useful - splitting functionality by Lambdas. I learned last month just how expensive @datadoghq's Custom Metrics can be if you aren't careful about the cardinality of your tags 😱

[Excalidraw @excalidraw]

You can now easily insert multiple @excalidraw library items at once. Select several items (or hold Shift to select a range) and drag (or click) to drop on canvas.

via @dluzar

Try yourself with this library from @SketchingDev → https://t.co/k5td3x3ivB

[Lucas @SketchingDev]

Think I've come up with a low level architecture: A weekly hit of @jeremy_daly’s serverless newsletter has sustained my interest all things serverless, so I’ve come up with the simplest I can think of to allow me to quickly get something up and running (securely) #sideproject