Smile Uganda

Smile provides superfast and high-quality 4G LTE internet service to our customers in Uganda.
Regulated by Uganda Communications Commission Tel [phone]

[Smile Uganda @SmileComsUG]

Hello our esteemed customers,
Please accept our sincere apologies for the service disruption.

[Kin Kariisa🇺🇬 @KKariisa]

Congratulations, @jjkariisa, upon making yet another trip around the sun – Happy Birthday. I consider myself a very fortunate man to have you as my wife and mother of our children. For all of us, every single day is a celebration because of you. Enjoy your new age to the fullest.

[Smile Uganda @SmileComsUG]

@BryanEdwinB2 @joyfulnLoved Dear customer,
Our sincere apologies for the inconvenience caused, Please note that we are facing a network outage affecting your service, Our team is working tirelessly to have the issue resolved. Feedback will be shared on all our media channels. Thanks for the patience.

[Smile Uganda @SmileComsUG]

@BryanEdwinB2 Dear Bryan,
Apologies for the late response, let us cross-check and revert.

[Smile Uganda @SmileComsUG]

@BryanEdwinB2 Hello Customer

Kindly DM us your smile account details for further support.

[Smile Uganda @SmileComsUG]

Smile's Country Manager, Mr. Silvernus Okoth: "We apologise to all our customers and stakeholders who have been inconvenienced by our service outage." Click https://t.co/SSUmSpfrOF for details.

[Smile Uganda @SmileComsUG]

@Atukunda02 Dear Customer,

Kindly be informed that the network is still down, However, the team is dedicated to having the network restored as soon as possible. We implore you not to give up yet and we are truly humbled by your patience over this downtime period.

SMILE.

[Smile Uganda @SmileComsUG]

@curbishely @UCC_ED @UCC_Official Hello Caleb,
Thank you for bringing this to our attention. All our shops are open from 8 am to 5 pm. Kindly check out the closest shop to you at https://t.co/p4nL1lGu4z or reach us to us on 0720100100 for further assistance.

[Smile Uganda @SmileComsUG]

@wiefy2007 Hello Joseph,
The expiry message you received is automated, kindly be informed that your data will be reimbursed once network is restored.

We once again apologize for the delay towards the network restoration and inconveniences faced.

[Smile Uganda @SmileComsUG]

Hello our esteemed customers,
Please accept our sincere apologies for the service disruption.

[Smile Uganda @SmileComsUG]

@mikha_tahji @GodocheT Hello customer,
We regret the delay towards the service restoration, Our team is working hard to have the issue resolved and we shall make sure it never happens again.

Our sincere apologies once again.

SMILE

[Smile Uganda @SmileComsUG]

Hello our esteemed customers,

Restoration of the service seems to be taking longer than anticipated and we may not have a definite timeline at the moment, however once we do, we shall update you accordingly.

Our sincere apologies for all inconveniences caused.

[Smile Uganda @SmileComsUG]

@Nambalirwa Dear Desire,
We shall reimburse all the affected data bundles once the network is restored.

We once again regret all the inconvenience caused.

[Smile Uganda @SmileComsUG]

@GodocheT Hello Timothy,

That is purely not true. We're committed to delivering high quality products and services so that we can achieve customer satisfaction.

Allow us restore Data(internet) to the quality it's supposed to have or even better where prospects for resolution are sanguine

[Smile Uganda @SmileComsUG]

@KakaireKirunda @OpimaJude We again regret all inconvenience.

[Smile Uganda @SmileComsUG]

@KakaireKirunda @OpimaJude Hello Ayub,

We are here to stay.

Customers can now be able to access all other services except Data(Internet), and prospects for the resolution are sanguine.

We have arrangements to resolve all compensation queries which will be properly orchestrated upon the Data restoration

[Smile Uganda @SmileComsUG]

@joyfulnLoved @SynbioKim @ConsumerUCC Hello Joy,

We appreciate you reaching out.

Please send us a DM for further support.

[Smile Uganda @SmileComsUG]

@solomon_wetaka Hello Solomon,

Thank you so much for reaching out.

Data(internet) is not yet restored , and we are receiving positive feedback from the team doing service restoration.

We rue the impediment in service reinstatement.

[Smile Uganda @SmileComsUG]

@AliAbdu97713927 @UCC_Official Hello Abdul,

We appreciate your response. We recommend you send a DM for proper support.

It is unwise to discuss your private information on a thread, because threat actors can use it.

We are excited to have you , and we'd really love to help.

[Smile Uganda @SmileComsUG]

@AliAbdu97713927 @UCC_Official Hello Abdul,

Thank you so much for reaching out again.

We'd really love to help.

Please send us a DM with your account details for further support.

[Smile Uganda @SmileComsUG]

@AliAbdu97713927 @UCC_Official Hello Abdul,

Thanks for reaching out. We do not want to make wrong estimates as it seemed earlier, although the feedback from the team doing restoration is very positive.

Customers can now use Voice and SMS as we make every effort to restore Data (Internet).

[Smile Uganda @SmileComsUG]

@SynbioKim @rickypretorius1 @ConsumerUCC Hello Kim,

Thank you so much for bring this to our attention,Kim.

We love all our customers ,and all customers are equal, and that is why all customers will be compensated at the same time, Kim.