If you are in open source and you are in channels in which you know you are going to interact with newcomers, be kind. Don't assume everybody know all the things you do. Help them to overcome barriers, don't be another blocker. Jerks push people out from open source communities.
Hola @ASM_Clientes soy incapaz de contactar con vosotros. Tengo un problema con un pedido, que marca como entregado pero no hahe recibido. A ver si por aquí contestáis. Gracias.