Stacey C.

CX & EX enthusiast | Reader | Beach lover | Firm believer that most issues can be fixed with chocolate. 😉

[Stacey C. @StaceyChud]

Happy Customer Service Week! #CustomerServiceWeek #customerserviceweek2021 #customerservice

[Bell Let's Talk @Bell_LetsTalk]

Today, every view of this video helps create positive change. All you need to do is watch it and Bell will donate 5¢ more to Canadian mental health initiatives. Retweet to help spread the word! #BellLetsTalk

[Stacey C. @StaceyChud]

Consumer insight is often underused - Duncan Wardle ( Former Head of Innovation & Creativity ) Walt Disney #ICMIexpo #true @CallCenterICMI Great Keynote!

[LeslieO @LeslieO]

Get ahead of those #techsupport questions. Read my article "How to Develop a Quick Start Guide That Prevents Calls & Emails." Learn to write #documentation that makes your org's #selfservice dreams come true.😀 #Plainlanguage #technicalwriting
https://t.co/BNPAkCDm80 @Talkdesk

[Stacey C. @StaceyChud]

❤️(The contact center).. is the place where the brand gets represented. If anything, this isn't a contact center but a brand ambassador center - Charles Godfrey This is worth a watch: https://t.co/TfNg8aODjK @CallCenterICMI #CX #EmployeeExperience

[Stacey C. @StaceyChud]

I'm trying to retrain my brain not to use two spaces before a sentence. Currently, I'm still doing a lot of "fixing." #CustomerService #customersupport #LearningNeverStops

[Stacey C. @StaceyChud]

Happy Wednesday! #WorkFromHome

[Stacey C. @StaceyChud]

Although this article was written a few months ago, it applies even if WFH becomes the new norm. In the meantime, stay healthy! #Teams #contactcenter #employeeexperience #CX

[Stacey C. @StaceyChud]

@STARTECHdotCOM has made the list of finalists for @CallCenterICMI 2020 Best Small Contact Center https://t.co/EOCRm6xFNn Congrats team! #teamworkmakesthedreamwork #teamwork #ContactCenter #CX

[Stacey C. @StaceyChud]

I think there are two types of people. People who tell you that you have something in your teeth and those who do not. I prefer the first type.

[Stacey C. @StaceyChud]

#EmployeeExperience #EmployeeAppreciation #appreciation

[Stacey C. @StaceyChud]

Customer experience can easily be inadvertantly sabotaged when making cutbacks as it is much harder to quantify...

Why Focus On Customer Experience? Here’s Why. via @forbes https://t.co/2rTjrFx5VB

[Bell Let's Talk @Bell_LetsTalk]

We’ve surpassed 50 million texts, calls and tweets using #BellLetsTalk, views of our official Bell Let’s Talk Day video on social media, and uses of our Bell Let’s Talk Facebook frame and Snapchat filter. Together we can help end the stigma surrounding mental illness.

[Stacey C. @StaceyChud]

When your coworker remembers a conversation you had 5 months ago and surprises you with the item @ Christmas. Wow! #teamwork #EmployeeExperience #chocolate #nutella

[Stacey C. @StaceyChud]

Time to read about @sarah_gibart (and perhaps a bit more)😉 #CX #CustomerExperience @bradcleveland @CallCenterICMI

[Stacey C. @StaceyChud]

So proud of this group! Go Hawks Go! #ChristmasSpirit #christmasisawayoflife @chantalkreviaz

[Stacey C. @StaceyChud]

Attempting to discuss customer experience with my 16 year old was not received as well as I hoped. I think I would have been more successful with a CX rap. #CustomerExperience #CustomerService #help #customersatisfaction

[Stacey C. @StaceyChud]

My cousin lives in South Africa and shared this video she took of a recent visit to Woolworths. In the company's list of 7 values the first value is: Customer First (Make Every Moment Memorable). 100% success! #CustomerService #culture #cx #memorable #EmployeeExperience