Today, every view of this video helps create positive change. All you need to do is watch it and Bell will donate 5ยข more to Canadian mental health initiatives. Retweet to help spread the word! #BellLetsTalk
Consumer insight is often underused - Duncan Wardle ( Former Head of Innovation & Creativity ) Walt Disney #ICMIexpo#true@CallCenterICMI Great Keynote!
โค๏ธ(The contact center).. is the place where the brand gets represented. If anything, this isn't a contact center but a brand ambassador center - Charles Godfrey This is worth a watch: https://t.co/TfNg8aODjK @CallCenterICMI#CX#EmployeeExperience
Although this article was written a few months ago, it applies even if WFH becomes the new norm. In the meantime, stay healthy! #Teams#contactcenter#employeeexperience#CX
Customer experience can easily be inadvertantly sabotaged when making cutbacks as it is much harder to quantify...
Why Focus On Customer Experience? Hereโs Why. via @forbes https://t.co/2rTjrFx5VB
Weโve surpassed 50 million texts, calls and tweets using #BellLetsTalk, views of our official Bell Letโs Talk Day video on social media, and uses of our Bell Letโs Talk Facebook frame and Snapchat filter. Together we can help end the stigma surrounding mental illness.
My cousin lives in South Africa and shared this video she took of a recent visit to Woolworths. In the company's list of 7 values the first value is: Customer First (Make Every Moment Memorable). 100% success! #CustomerService#culture#cx#memorable#EmployeeExperience