Stanslaus Ocuru

[Stanslaus Ocuru @Stanslausocuru]

@jmboga @AIRTEL_KE Last night I decided I've had enough. I've been patiently waiting for them to deliver on their generic "improving our network" replies a year later. I'm happily back to Safaricom. Pricey, yes, but reliable. The 10s of GBs accumulated weekly were barely usable.

[Stanslaus Ocuru @Stanslausocuru]

@Frankwizmwenda @AIRTEL_KE It's a solid 0.63Mbps right now. I regret renewing my package yesterday. Their silence is too loud and telling.

[Stanslaus Ocuru @Stanslausocuru]

@athleteKenya @AIRTEL_KE Same here. I even unmounted the router from its normal location looking for a better spot all around the house, but no improvement! Network signal strength is strong, but the speeds experienced have been a pain to use. Can't even stream 720p without buffering.

[Stanslaus Ocuru @Stanslausocuru]

@Frankwizmwenda @AIRTEL_KE Came here looking for such a complaint to see if I was the only one struggling with this since yesterday. Download speeds are not even a quarter of advertised speeds while upload speeds are just fine.

[Stanslaus Ocuru @Stanslausocuru]

@AIRTEL_KE check your DMs for heaven's sake.

[Stanslaus Ocuru @Stanslausocuru]

@AIRTEL_KE https://t.co/XzkStvmUHM is not reachable via your 5G unlimited plan (10Mbps). This is preventing downloads from the Play Store and is affecting signing in to Google accounts. What's up with that? I just pinged and it's 100% packet loss. Something is not right.

[Stanslaus Ocuru @Stanslausocuru]

@NoorDawood0 @creepydotorg Watched all 5, can't wait for the next one.

[Stanslaus Ocuru @Stanslausocuru]

@Rei_Ds_Piratas @NoorDawood0 @creepydotorg Thanks for this!

[Stanslaus Ocuru @Stanslausocuru]

@prow_II @creepydotorg One of my favourites. 1 & 2 were dope, 3 not so much.

[Stanslaus Ocuru @Stanslausocuru]

@Safaricom_Care I've been losing airtime for several days, so today I checked airtime usage via the app only to discover I had a "Premium services and games" subscription that cost me sh 15 daily to some "game world" service I've never subscribed to!

[Stanslaus Ocuru @Stanslausocuru]

@KenyaPower_Care no power for over 24 hours now, in Ahero, near Okanja Primary and Secondary schools. Complaint reference number 9329845

[Stanslaus Ocuru @Stanslausocuru]

@KenyaPower_Care we've been in darkness since Tuesday evening! Location: Ahero, landmark: Okanja Primary and Secondary schools. Complaint reference: 9251364. No one is answering Kisumu's emergency lines.

[Stanslaus Ocuru @Stanslausocuru]

@KenyaPower_Care Check DM for those details.

[Stanslaus Ocuru @Stanslausocuru]

@KenyaPower_Care It's day 2 now without power, no one is answering Kisumu's emergency line. Complaint reference 8880869

[Stanslaus Ocuru @Stanslausocuru]

@KenyaPower_Care It is still off.

[Stanslaus Ocuru @Stanslausocuru]

@KRACare why do password reset requests take hours to get processed? This is something that should be almost instant.

[Stanslaus Ocuru @Stanslausocuru]

@Safaricom_Care I have, with more screenshots. Switching between 3G and 4G has no effect. Uninstall, reboot, reinstall still has no effect. The app clearly detects my safaricom number, but the nag doesn't go away. I can reproduce this like clockwork. Same result each time!

[Stanslaus Ocuru @Stanslausocuru]

@Safaricom_Care your app has a serious bug that has been reported widely, and none of the workarounds work. I've tried them all, the app clearly detects the Safaricom sim as seen in the screenshot, but the nag at the front simply won't give way!

[Stanslaus Ocuru @Stanslausocuru]

@Safaricom_Care I have already tried this multiple times. No WiFi, no other sim card except Safaricom, using it as the default for calls, sms and data. Uninstalling and reinstalling didn't work. Clearing cache and data also didn't work. I've been at this for hours since yesterday.

[Stanslaus Ocuru @Stanslausocuru]

@PeterMmoja2 @ntsa_kenya @Ma3Route @DjSoxxy @NACADAKenya It's the same zero response here as well. Calls, email, dm, WhatsApp no one is responding.