Megan

[Megan @Stennn12]

@British_Airways as your website keeps logging me out and I can’t find the Gold Card phone number can you DM me this please?

[Megan @Stennn12]

@bt_uk is the service down in south west London? We have no WiFi and can’t get on the BT app?

[Megan @Stennn12]

Would I like to make a complaint 😂😂 merry Christmas to your gold card members I guess?

[Megan @Stennn12]

@British_Airways currently arrived at the airport to find our upgrade we paid for cannot be honoured because the flight is fully booked - how is this acceptable? “A glitch in the system” is not a good enough response when you are holding a significant amount of money.

[Megan @Stennn12]

@British_Airways Thank you!

[Megan @Stennn12]

@British_Airways 👋 I’m flying to Italy for my wedding in August and was wondering if I needed to do anything in advance to request my dress bag be hung in the cabin? We’re travelling club Europe from LHR to Pisa - thank you!

[Megan @Stennn12]

Hi @British_Airways my flight yesterday from Kona to Lisbon via Seattle and London code share with Alaska was cancelled, they said I would be rebooked however it’s been 12 hours and I have not heard anything - can you advise?

[Megan @Stennn12]

@walkers_crisps what a Friday! #LoveFromWalkers

[Megan @Stennn12]

@British_Airways I’m travelling later this week on a BA holiday package, as a gold card member am I still entitled to 2 x hold luggage? Thank you!

[Megan @Stennn12]

@marksandspencer Great thank you Emma!

[Megan @Stennn12]

@British_Airways Hi Stu I did thank you!

[Megan @Stennn12]

@ao That’s great to hear! Thanks Becky!

[Megan @Stennn12]

@ao amazing customer service from start to finish! Thank you Ella who helped us sort our issue out! 💯 ✨🌟

[Megan @Stennn12]

@ao Hi Becky, sure! AOL210429283 super helpful - even gave me time to have a look at new products then called back when promised to confirm the order!

[Megan @Stennn12]

@ZARA_Care the new WhatsApp customer service option is AMAZING! Took hardly anytime and the team sorted my query instantly #topcustomerservice💪🏼

[Megan @Stennn12]

@RoyalMailHelp hello! My parcel 24 hour tracked has been sat in the Romford depot for over a week now - I appreciate delays as it’s a busy time but these are Christmas presents and currently just sat in a depot 🥺 what can I do to ensure this delivery?!

[Megan @Stennn12]

Thank you to Theresa in customer services for being a breath of fresh air and a pleasure to deal with during our problems with @bt_uk 🙌🏼

[Megan @Stennn12]

@bt_uk Thanks Eileen will message now

[Megan @Stennn12]

@thamesclippers Thank you it’s really helpful!

[Megan @Stennn12]

@thamesclippers how long would it take to get from Wandsworth to Greenwich pier on a weekday service? 🚤

[Megan @Stennn12]

@thamesclippers Another quick question, are bikes allowed on the boats?

[Megan @Stennn12]

@thamesclippers Thank you very much! 😊