Steph Ledger

Principal and Head of DrumRoll @bw_llp

[Steph Ledger @StephGold73]

@withplum @withplum and now you’re removing the pockets you promoted in this post.

[Steph Ledger @StephGold73]

@gwood_captains You all did a great job 👏

[Steph Ledger @StephGold73]

@currys Still not heard anything about my complaint!

[Steph Ledger @StephGold73]

@currys @CurrysServices wow! Your #customerservice is possibly the worst I have ever experienced. Tumble dryer ordered and delivered no problem, tumble dryer faulty, engineer one comes part ordered, engineer two comes fits new part but says dryer not repairable. Week later two

[Steph Ledger @StephGold73]

Sent in the post (because I want a new dryer that is £5 outside your 10% rule I have to get a refund even though I want to spend MORE money!) honestly it’s ridiculous

[Steph Ledger @StephGold73]

Delivery drivers come 11/12 (after I received two texts telling me to get excited for my new tech) to collect broken dryer. Today I ring to find out what’s happening to be told an email has been sent (4 minutes before my call!) to confirm a gift card refund will be processed and

[Steph Ledger @StephGold73]

Anyone else having an issue with @vinted @vintedUK and their ‘releasing payment’ problem? Two weeks ago I sold an item and payment still not been released. Apparently no timescales to fix the problem just a ‘check back later’ message! #vinted #CustomerExperience

[Steph Ledger @StephGold73]

@robbiewilliams We’ll be there Saturday, arrived in London today! Can not wait to see you @robbiewilliams

[Steph Ledger @StephGold73]

@DamianStancombe 🤣

[Steph Ledger @StephGold73]

@British_Airways Nope still at Heathrow!

[Steph Ledger @StephGold73]

1. @British_Airways you couldn’t make up the afternoon/evening you’ve given me! First flight home from #lhr today cancelled yesterday and moved to #lcy at same time, couldn’t check in as ‘not enough connection time’ so booked earlier (17.05) flight from #lcy went to airport

[Steph Ledger @StephGold73]

3. Until at least 21.20! Thanks @British_Airways for ruining my day

[Steph Ledger @StephGold73]

2. where flight was cancelled and I was then booked on 20.00 from #lhr and told to make own way across town. Now I’m perfectly capable of that but not everyone would be. At gate for flight only to be told no crew as they’re stuck in Jersey and flight delayed

[Steph Ledger @StephGold73]

@HEGW16 @Greenwood_Acad It was very tasty soup too! Martha was pleased with hers!

[Steph Ledger @StephGold73]

@DamianStancombe @BroughamR @eveyr We’ll make it an annual event!

[Steph Ledger @StephGold73]

@British_Airways After much confusion and errors made by BA employees including some factually incorrect statements a new flight has been secured. So not really sorted as meetings missed etc. no.

[Steph Ledger @StephGold73]

@British_Airways you’ve cancelled my flight in the morning 08.50 and put me on a new flight from a different airport at 20.00…..you tell me to call but then won’t connect me because you’re busy #CustomerService #stuck #noplane

[Steph Ledger @StephGold73]

@DamianStancombe Amazing 👏🏻👏🏻

[Steph Ledger @StephGold73]

@_CaffeNero_ very disappointed with my take away (half cup) cappuccino from #glasgowargylestreet this morning! #wheresmycoffee #halfcup #morningblues

[Steph Ledger @StephGold73]

@McCullaghConor @British_Airways It’s very frustrating isn’t it!

[Steph Ledger @StephGold73]

@British_Airways how can you cancel our flight and book us on one 12 hours later (meaning 12 hours in LHR), then when there are seats on an earlier flight you say we can only change if we pay as it’s a ‘voluntary change’? #ba #delays #flightdelays