Surekha Bakshi

[Surekha Bakshi @Surekha301]

@swaps_bax @MobiKwikSWAT @MobiKwik @BipinSingh @UpasanaTaku Help, please! Your customer service at @MobiKwik @MobiKwikSWAT is useless!

[Surekha Bakshi @Surekha301]

@swaps_bax @MobiKwikSWAT @MobiKwik Can you please respond! What kind of customer service is this?

[Surekha Bakshi @Surekha301]

@MobiKwikSWAT I have sent you multiple replies with details requested by you, however no actions have been taken yet! Could you please look into it and give me an update. It's been more than a month running behind people for my money!!

[Surekha Bakshi @Surekha301]

@MobiKwikSWAT
Worst service and not reliable! I tried to book a train ticket through ixigo, and paid using the Mobikwik app. The transaction failed,but money was deducted from my account. It's been over a month, but I haven't got my money back. They are not able to resolve issue.

[Surekha Bakshi @Surekha301]

@TheOfficialSBI @TheOfficialSBI, just following up on my above complaint. The refund was issued by Ixigo on 28th October, but the money hasn't reached my account. The payment was made using Mobikwik and Ixigo ARN is 10321102163 to track the refund. The local branch is not able to resolve this!!!

[Surekha Bakshi @Surekha301]

Thank you @ixigo for looking into it and all other messages from @MobiKwikSWAT and @TheOfficialSBI . The refund has been issued by Ixigo and I hope to receive it in the next few days. I wish the customer care was as efficient as twitter, to avoid unnecessary trouble to customers.