Suvodeep Das

Marketer, traveler & Wine lover. VP & Global Product Head @ Pluxee. Believe in the power of entrepreneurship & web3. Lifelong #MUFC & #Ferrari supporter

[Suvodeep Das @Suvodeep]

Guys, I’ve now answered multiple questions, without any resolution. We had to buy a new ticket for the passenger, since the BA staff refused to help. I hope someone responsible listens to the call recordings and realizes how bad their staff are! #travel #SayNoToBA

[British Airways @British_Airways]

@Suvodeep We're very sorry to hear this. If you are named on the booking, please send us a DM with the booking details if there's anything we can help you with. Siobhan https://t.co/L1epyfzysM

[Suvodeep Das @Suvodeep]

@British_Airways Sent you the details - if only the Bots could stop replying and someone would start reading them!

[Suvodeep Das @Suvodeep]

Hey @British_Airways you have an amazingly rude call center agent called Jatin who is a very bad representative of your airline. We have a huge issue with a family member’s travel that hasn’t yet been resolved even after 4 calls & 75 minutes of calls on international roaming

[Suvodeep Das @Suvodeep]

Logan Air LM421 just returned back to Glasgow - anyone on @flightradar24 knows what’s happening?

[Suvodeep Das @Suvodeep]

@transaviaFR No response to my DM since 15 minutes - my flight is taking off now. You guys need to get your act together big time!

[Suvodeep Das @Suvodeep]

The award for the worst customer service in the world goes to @transaviaFR -haven’t met such rude, unfriendly staff at the gate! Charged me €70 to check-in my bag at the gate, despite my ticketing being booked with a bag! Never experienced such ridiculous & high-handed behavior!

[Suvodeep Das @Suvodeep]

@transaviaFR I just sent you the details. It’s not just about the €70 (which is ridiculous) - it’s also the behavior of the staff - low-cost airline doesn’t mean poor-quality recruitment. If there is a choice, no one should fly this airline - really bizarre

[Suvodeep Das @Suvodeep]

@airindia Acknowledged, thanks

[Suvodeep Das @Suvodeep]

@airindia taking over Vistara is a case study in mismanagement! They downgraded me & asked me to pay for a seat in the lower category! For a refund for the fare difference, I need to wait after the flight & raise a request! Doesn’t @DGCAIndia have any rules against this attitude?

[Suvodeep Das @Suvodeep]

@airindia I just did that

[shruti @shrutixchain]

hey #tezos community! say hi if you see this

ps: trying to get the X algo to work and reach you 👋

[Suvodeep Das @Suvodeep]

@atulkasbekar We were made to sit inside the aircraft for 4 hours at Istanbul airport last month - they take passengers for granted all the time!

[Spiros Margaris @SpirosMargaris]

Input Coffee, Output #Code:

How #AI Will Turn Capital into Labor

https://t.co/csHhnksNlO #futureofwork #GenAI #ArtificialIntelligence @arampell @a16z

[Suvodeep Das @Suvodeep]

@pushkarsane @IndiGo6E @DGCAIndia 😕

[Suvodeep Das @Suvodeep]

We traveled by @IndiGo6E after 5 years, the first time on an international flight (6E012) - absolutely #catastrophic experience. They have no respect for passengers time/ connecting flights etc - don’t know how @DGCAIndia allows them to take passengers for granted with impunity

[Suvodeep Das @Suvodeep]

@pushkarsane @IndiGo6E @DGCAIndia Thanks Pushkar - sorry to hear about your experience too - it’s sad that there is no accountability for these airlines

[Suvodeep Das @Suvodeep]

@pushkarsane @IndiGo6E @DGCAIndia Ridiculous - there were dozens of passengers who had connecting flights - some had medical appointments - zero empathy by the airline staff

[Suvodeep Das @Suvodeep]

@SwiggyCares I’m attending to a family member in the hospital, so I won’t be available to speak. The moment is gone, please make sure that you change your processes and more importantly, attitude of staff so that this doesn’t happen again

[Suvodeep Das @Suvodeep]

Hey @harshamjty the company you founded values keeping a family hungry for 2 hours, after attending to a family member in the hospital all day, at INR 300 - clearly principles have been sacrificed for commercial gains #Swiggy #epicfail Don’t want a coupon - only accountability

[Suvodeep Das @Suvodeep]

Companies like @Swiggy have zero professionalism - a great example of trying to grow very fast at the cost of customer experience. Make people wait for food for almost 2 hours; don’t deliver and then offer a ‘coupon’ funded by VC money! #Epicfail