@British_Airways@HeathrowAirport over 3days now with no comms on our luggage. This cannot be storm related? Are there no real people working for BA anymore? Only DM bots on twitter?….Where are all the staff?
@grantshapps is there any way you can do anything to assist the hundreds of people who are still waiting on luggage from @British_Airways T5 @HeathrowAirport. The lack of communication from BA is appalling with zero customer service hence resorting to contacting you
@British_Airways@HeathrowAirport All the passenger luggage on my flight on the 19th Feb failed to arrive. It is now 22nd Feb and still no sign. Your website has not updated the information for two days and your gold customer phone line automatically hangs up on you! Please DM me with how I can get this resolved
#Travel - British Airways passengers wait three days and counting for lost luggage following ‘baggage chaos’ at Heathrow - https://t.co/bI10aotyE0 #Travalogy
@British_Airways we still have had no communication from BA to update us on the process of reuniting us with our bags - it’s a disgrace . We have DMd as requested , emailed and phoned but no one has got back to us. Now 3 days without our luggage.
@British_Airways@HeathrowAirport I arrived on flight last night and told to go home. 24hours later and still nothing from BA. Get disconnected via phone and the baggage website doesn’t work; keeps saying it cannot create a lost baggage report. This customer service cannot be blamed on a storm.
@British_Airways your baggage handing at Heathrow airport T5 is a disgrace. Hiding your customer service staff when being asked for updates and mountains of undelivered/unclaimed bags. Blaming the wind when the reality is you’re short staffed. Embarrassing
@British_Airways easy to make excuses and push the blame but please tell us when we will receive our baggage from flight BA677 yesterday, no help given, baggage portal not working & cannot speak to anyone.. please give us a number to contact and speak to someone!!!
@British_Airways what compensation is there for you not removing our bags from plane yesterday? Went home in a linen dress & sandals. Daughter needs camera & expensive toiletries for eczema. When will it be returned? On BA 2703, stuck on it 1hr from 8.50pm waiting to disembark.
@SianLWilliams92@British_Airways Same experience… told to go home and register online but online not accepting form. Gold exec operator gave different number to contact this morning but not accepting calls and online still not working. No updates from BA.. shocking!
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